Infrastructure Engineer - Datacomms/Networks

NHS Scotland; Bothwell; On-site; GBP 30,000 - 45,000; Full time

Job summary

A national health service organization in Bothwell seeks a technical support professional for IT Network Infrastructure. You will provide support for network equipment and collaborate with colleagues to ensure effective operations. The ideal candidate will have a degree in IT and experience in desktop support, preferably in a health service environment. Benefits include extensive leave, pension scheme, and supportive work culture.

Benefits

27 days annual leave

NHS Pension Scheme

Paid sick leave

Occupational health services

Work-life Balance policies

Qualifications

• Experience in a desktop related support role within an IT Department.
• Preferably have additional technical training and certification.
• Experience in a health service environment.

Responsibilities

• Provide technical support for IT Network Infrastructure.
• Support implementation and management of network equipment.
• Work with users to resolve technical issues.

Skills

MS Windows Operating Systems

Communication

Planning and organisation

Customer service orientation

Teamwork

Education

Degree in relevant IT discipline

Tools

Remote desktop support software

PC hardware diagnostic tools

Basic network fault diagnostic tools

Job description

Overview

To provide technical support to all areas relating to IT Network Infrastructure. The post holder will support the IT Network Infrastructure in providing technical input for the implementation and support of all network equipment and systems within the remit of IT Infrastructure. The post holder will work together with colleagues and users in NHSL and other external agencies to provide technical support for all network hardware and software.

About NHS Lanarkshire

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services, Corporate & Property & Support Services, and North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What you’ll need to bring

The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department. In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products. The post holder should preferably have experience in a health service environment. The post holder may be required to participate in the eHealth on-call support service which provides first line support for 24/7 IT systems in NHSL.

The post requires an individual who can demonstrate a high level of technical knowledge in the following areas:

• MS Windows Operating Systems
• MS TCP/IP networking protocols and management
• MS Office
• Remote desktop support software
• Desktop Management suites
• Security backup applications
• PC hardware diagnostic tools
• Basic network fault diagnostic tools

The post requires an individual who can demonstrate the following skills:

• Planning and organisation
• Ability to manage workload, prioritise and assist in the completion of routine and project workloads
• Strong organisational skills
• Communication
• Proven skills of empathy with staff
• Strong documentation skills
• Ability to absorb and retain information quickly
• Ability to communicate technical solutions in a user-friendly language to non-technical staff
• Excellent customer service orientation
• Teamwork
• Demonstrate ability to work effectively in a team with both technical and user colleagues

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

It would be great if you also have:

• Proven track record in the support of TCP/IP networks and MS Windows Operating systems. Working knowledge of Microsoft Active Directory.
• Experience in GP systems Vision, Emis, Docman
• Detailed knowledge in the use and support techniques required to manage Networking products that include Cisco and Fortinet Systems.
• Ability to use own initiative to achieve targets set by the IT Service Desk or IT Management
• Ability to work under pressure and to fixed time scales
• Excellent communication and inter-personal skills
• Ability to consistently ensure IT Service Desk calls are resolved within fixed service level agreements

Contract and location

• Permanent
• Full time
• 37 hours

Location and Working Pattern: This role will be based in within eHealth - Digital Operations at Kirklands - NHSL Headquarters. While this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

How to find out more

If you’re looking to find out more, then we would love to hear from you!

Please contact Shane Carrier Digital Services Manager on [e-mail]. For enquiries regarding the application form or recruitment process, please contact Nicole McMillan, Recruitment Administrator on [e-mail]. Please remember to include the job title and reference number in your email.

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career. Some Of NHS Lanarkshire’s Benefits Include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire has a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience, or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk. Prospective applicants are encouraged to check eligibility in advance of applying for vacancies. Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.