Infrastructure Engineer (CAI)

Financial Ombudsman Services; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading organization is seeking an Infrastructure Engineer specializing in Collaboration and Identity. The successful candidate will maintain Microsoft technologies, support internal systems, and foster a customer-first culture while mentoring team members. This role offers a competitive salary and numerous benefits, including generous holiday entitlement and opportunities for personal development.

Benefits

25 days holiday entitlement

Private medical insurance

Employee Assistance Programme

On-site gym

Wellness resources

Qualifications

• Strong attention to detail and well-organized.
• Experience in resolving technical problems in a technical team.
• Ability to mentor junior members.

Responsibilities

• Support and maintain systems related to Collaboration and Identity.
• Meet SLAs for day-to-day support.
• Continuously update technical knowledge.

Skills

Attention to detail

Technical troubleshooting

Communication

Customer service orientation

Education

Experience in enterprise environments

Tools

Microsoft Active Directory

Microsoft Exchange Server

Microsoft 365 collaboration technologies

EntraID

MS Teams

Email system routing (DKIM, SPF, DMARC)

Job description

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Infrastructure Engineer (Collaboration and Identity)

Infrastructure Collaboration and Identity Manager

The Financial Ombudsman Service has been resolving customer complaints since 2001. Our service is free for consumers to use and over 1 million people contact us every year.

Our IT and Transformation teams and their work are closely aligned. Last year we welcomed our new CTO and this year will see him launch the new IT strategy for the department. With the move to cloud computing in 2023 and the ever-changing technology landscape, it is a very exciting time to be joining the Technology team here at the Financial Ombudsman Service.

Our Infrastructure department provides the foundation for all IT services and delivers communication services for the organisation. The Collaboration and Identity team sits within Infrastructure and provides core Identity (Active Directory, Entra, SSO) and Collaboration (Email, Telephony, MS Teams) technologies to the business.

What you'll do

You will be the go-to person for anything related to the systems you are supporting, delivering support, maintenance, and improvements.

Take ownership of technical development and ensure SLAs for day-to-day support are met.

Continuously updating your advanced technical knowledge.

A strong communicator with the ability to build relationships and understand requirements and improvements that can be made.

What we’re looking for as a minimum criteria

Well organised with strong attention to detail – you’ll be writing and maintaining design, installation and configuration documentation.

Experience working in a technical team in an enterprise environment. where you’ve been resolving technical problems, delivering upgrades and continuous improvements.

Experienced in defining technical solutions to meet requirements – you’ll have carried out implementation and detailed level support, including processing architectural changes.

Fosters a culture of customer first, focuses on continual upskilling, and mentoring junior members of the team.

Evidenced technical depth across the following:

Microsoft Active Directory

Microsoft Exchange Server (Including Exchange on-prem, online and hybrid configuration)

Microsoft 365 collaboration technologies:

EntraID and EntraConnect

MS Teams

Outlook

Email systems routing and configuration (DKIM, SPF, DMARC etc)

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days

Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

Employee Assistance Programme

Extensive opportunities for personal and career development

Fully equipped on-site gym open 24 / 7 (London office only)

Extensive Well-being resources including on-site therapists (London office only)

Beautiful and bright London office looking over the Thames and near to mainline stations

Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the recruitment process.

Authenticity of applications

We value authentic, personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

Find out more

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