Infrastructure Engineer

InterSystems Corporation; Windsor; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading data technology provider in Windsor is seeking junior and senior systems engineers to join their hosting team. The role involves working on hosting solutions, ensuring high levels of performance, availability, and security. Candidates should have strong skills in server and storage technologies and a good understanding of ITIL processes. This position offers an opportunity to engage with a variety of technologies and to make meaningful contributions to project success.

Qualifications

• Strong hands-on experience with server hosting infrastructure.
• Proven ability to work with technical stakeholders.
• Enthusiasm and talent for acquiring complex technical skills.

Responsibilities

• Work with co-location partners for cage and server layouts.
• Lead provisioning and deployment of server and network equipment.
• Perform hardware qualification testing on new platforms.

Skills

Strong Windows skills

Strong troubleshooting skills

Scripting for automation (Powershell, Puppet, Ansible, Python)

Hands-on experience with server hosting infrastructure

Good customer service attitude

Knowledge of configuration management (Puppet, Red Hat Satellite)

Hands-on Linux deployment and management

Hands-on VMware deployment and management

ITIL knowledge - principles and application

Tools

Cisco UCS blades

Dell servers

Dell storage technologies

Data Domain

Avamar

Rubrick

VMware 8

RHEL 8 & 9

Job description

Responsibilities

• Work with our co-location partners to design appropriate cage, rack and server layouts and to ensure the ongoing provision of space, power and cooling in support of existing and forecasted solutions.
• Work with the engineering/architecture teams to design solutions so as to maximize performance, efficiency and operability of hosted solutions.
• Lead and/or participate in the provisioning and deployment of server, network and other hosting-related equipment, including hands-on build and configuration as/when required.
• Participate in the deployment of new applications and/or changes, ensuring that all service components are documented and monitored and integrated into the company\'s operational processes.
• Perform hardware qualification testing on new hardware platforms and certify them for production deployments.
• Work with stakeholders across the solutions lifecycle to ensure that pre-operational sign-offs are obtained, so as to ensure that solutions can be operated in a way that meets or exceeds performance targets e.g. security, availability and response times.
• Assist with the troubleshooting of integration issues.
• Consulting with technical stakeholders (including customers) on the delivery of hosted solutions.

Responsibilities - Operations

• Hands-on administration and maintenance of hosted solutions and related infrastructure (servers, storage, backups, etc.) including pro-active identification and fixing of potential incidents, backup management, etc.
• Participate in the definition, documentation, operation and continuous improvement of operational processes e.g. ITIL-based processes such as incident, change, problem and configuration management, and the smooth integration of these with wider company processes and systems.
• Define, implement, monitor and report on metrics that are required for the delivery of highly-available hosted services, as well as to meet the needs of the wider organization e.g. management, engineering, customer services and our customers.
• Provide technical support for all areas of hosted services, including participation on a 24x7 on-call rota; ensure the timely resolution of incidents and/or problems affecting hosted solutions and deploy approved changes and/or updates as required.
• Further enhance the automation of hosting-related processes e.g. deployment of changes, deployment of new services, inventory management, security scanning, service level reporting, etc.
• Strong hands-on experience with server hosting (e.g. data center) infrastructure and (ideally) management with Cisco UCS blades, Dell servers and Dell storage technologies
• Hands-on storage/SAN deployment and (ideally) management experience with Data Domain, Avamar, Rubrick
• Strong Windows skills, especially Active Directory and Group Policy
• Hands-on VMware deployment and management experience with VMware 8
• Hands-on Linux deployment and management experience with RHEL 8 & 9
• Strong troubleshooting skills
• Enthusiasm and talent for acquiring complex technical skills
• Good customer service attitude
• Knowledge of configuration management (Puppet and/or Red Hat Satellite preferred)
• Scripting for automation using technologies (e.g. Powershell, Puppet, Ansible, Python)
• ITIL knowledge - principles and application
• Ability to support and develop junior colleagues

Our hosting team delivers InterSystems\' solutions as hosted or managed services, anywhere in the world. As more and more clients change to hosted solutions, we are looking for junior and senior systems engineers to join the team and help us with delivering the high levels of availability, performance and security that our clients have come to rely on.

The role offers a fantastic opportunity to gain experience across a range of technologies, to solve interesting problems, to be allowed to make improvements, and to be recognized for making a difference. InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.