Infrastructure Engineer

NHS; North East; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in the North East is seeking an Infrastructure Engineer to join their dynamic Digital Services team. The role involves maintaining and developing the Trust's network and telephony infrastructure, while also innovating with the latest technologies. Candidates should have a degree or equivalent experience, and at least 3 years in digital services with strong capabilities in Microsoft and Cisco technologies.

Qualifications

• At least 3 years' experience in a Digital Services environment.
• Knowledge of complex data networks and cabling requirements.
• Experience managing LAN and WAN rollouts.

Responsibilities

• Support and maintain the Trust's network and telephony infrastructure.
• Troubleshoot and ensure maximum system availability.
• Participate in Digital Services Out of hours On-Call emergency service.

Skills

Technical skills in IP Telephony

Analytical skills

Strong knowledge in Microsoft server products

Education

Degree level education or equivalent experience

Tools

Microsoft 365

Cisco IOS

VMware

Office365

Azure

Job description

Overview

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Infrastructure Engineer

The closing date is 23 September 2025

This is your opportunity to join one of the largest providers of Mental Health, Learning Disability and Neurological Care services in the Country. The Digital Service Infrastructure team are at the forefront of all new technologies and the Infrastructure Engineer role plays an invaluable role in these innovations and ongoing support.

If you have experience of hands on server and network support, or have worked with some of the following key technologies then we would encourage you to apply;

• Microsoft 365
• Cisco IOS and the associated switching, routing, firewall & wireless products
• VMWare
• IP Telephony
• Cyber Security

Please note, this post could be subject to a potential TUPE transfer into NTW Solutions, our wholly owned subsidiary Company the potential Tupe date is 1st October 2025.

Main duties of the job

As an Infrastructure Engineer you will be part of a dynamic team responsible for the support, maintenance and development of the Trust's network and telephony infrastructure.

An Infrastructure Engineer must be able to maintain and troubleshoot the Digital Services Infrastructure to enable maximum system availability. A key part of the role is to investigate and demonstrate the use of new and emerging technologies which can support and improve ways of working across the organisation.

The post holder will be expected to participate in the Digital Services Out of hours On-Call emergency service.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

There are 13 members of our Infrastructure Team which enables us to offer a very broad range of skills. Although the Person Specification (within the job description) may seem vast it is important to realise we have specialists in each of the key areas and it is only when we come together as a team that we are able to encompass everything.

You will soon find that no two days are the same and the opportunities to learn and develop are always there and very much encouraged.

The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We have more than 8,000 people working for us and a budget of over £500 million. All of which means this is definitely not a 9 - 5 desk-based office job.

Job responsibilities

The Infrastructure Engineer role is a mix of innovation and support. It goes without saying we always strive to maximise system uptime but providing users with access to the latest technologies to make their role easier and maximise our valuable resource across the trust is also key to the success of the infrastructure team.

The configuration, documentation, support, maintenance and development of the trusts server, network and telephony infrastructure is key to the role.

As part of the infrastructure team working alongside the other Digital Service functions you will quickly develop relationships and opportunities which combine to form both a challenging and rewarding role.

Please find attached job description for full details.

We welcome your application.

Person Specification

Knowledge and Experience

• Must be educated to degree level or equivalent experience
• At least 3 years' experience working in a Digital Services environment, providing advanced technical support for Microsoft Windows technologies
• Knowledge in the design, installation and configuration of complex, multi-site data networks, including installation requirements of ethernet and fibre optic local area network cabling, switching hardware used to connect computer and other peripheral equipment
• Excellent ability in working with a diverse range of technical operating systems and applications
• Knowledge of Cloud Environments including Office365 and Azure
• Evidence of continuing professional development
• Experience of managing a WAN and LAN rollout including Wireless and Telephony on new / renovated premises
• Knowledge and experience of Infrastructure Virtualisation
• Experience of Cisco Internetwork Operating System for the configuration of associated products

Skills

• Strong technical skills with an overarching view of several technologies and demonstrable specialist skills in several areas including IP Telephony and Microsoft server products.
• Analytical skills are required to interpret and analyse highly complex technical information across complex heterogeneous technical platforms ensuring Trust systems are highly available.

Planning and Organisational Skills

• Ability to plan and organise the installation of equipment and other digital services in order to meet the goals of Digital Services strategy and various projects.
• Ability to prioritise and quickly assess major technical issues to minimise downtime and ensure a high business continuity level is maintained

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust