Infrastructure Engineer

DWP Digital; Manchester; Hybrid; GBP 48,000 - 57,000; Full time

Job summary

A prominent government department is looking for an Infrastructure Engineer to manage and support enterprise tools. This role offers competitive pay up to £52,442, excellent pension contributions, and a hybrid working model. Candidates should have experience with infrastructure delivery, cloud deployment, and container technologies, among others. Join a team that values work-life balance with opportunities for professional development.

Benefits

28.97% employer pension contributions

Generous leave package starting at 26 days

Flexible working hours

Professional development opportunities

Discounts and savings on shopping

Qualifications

• Experience with the delivery and support of infrastructure services.
• Ability to communicate with varied stakeholders effectively.
• Working knowledge of the ITIL framework for support tasks.

Responsibilities

• Manage and maintain monitoring tools effectively.
• Support Incident, Problem, and Change management processes.
• Work in a hybrid server estate including Windows and Unix systems.

Skills

Infrastructure services delivery

Communication across different levels

ITIL Framework

Diagnostic techniques

Windows and Unix/Linux Operating Systems

Cloud infrastructure

Container technologies

Tools

BMC Helix

Flexera

Nginx

Splunk

Dynatrace

Cribl

Job description

Infrastructure Engineer

Pay up to £52,442 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

DWP. Digital with Purpose.

Do you have experience of Infrastructure and Application Monitoring or Data Warehouse and Dashboarding?

You will join us in DWP Enterprise Tooling Team which is responsible for managing and maintaining a range of enterprise products that monitor and report the performance of the Department's IT systems.

We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

What skills, knowledge and experience will you need?

• Experience with the delivery and support of infrastructure services and solutions, working within a hybrid server estate including multiple Operating Systems such as Microsoft Windows, multiple Unix or Linux distributions and containerised platforms, to meet strategic plans and roadmaps.
• Experience of effectively communicating at different levels, across support and engineering, business users, architecture and suppliers.
• Experience of working within an ITIL Framework and specifically providing 2nd/3rd line support for incidents, problems and changes.
• Applying different diagnostic techniques and methods in analysing and resolving issues, working up new practices and procedures or modifying existing processes to improve performance.
• Taking decisions regarding the prioritisation of your ongoing tasks as well as involvement in planning current and future deliverables and providing regular reporting to product and delivery managers.
• Experience of Operating Systems such as Microsoft Windows and multiple Unix or Linux distributions as well as being able to write and diagnose any issues with scripts within these environments.

You and your role

We're after someone who's great at spotting and fixing issues, keeping monitoring tools running smoothly, and helping roll out updates and patches. You'll be working with ITIL across Incident, Problem and Change management processes to support a modern enterprise-grade tooling setup.

You'll need a solid grasp of IT infrastructure and be comfortable working across Windows and UNIX systems, using RDP and SSH. Experience with tools like BMC Helix, Flexera, NGNIX, Nlyte, Splunk, Dynatrace, or Cribl is a bonus, but we'll train you if needed.

Our hybrid hosting setup leans heavily into public cloud, so if you've got experience deploying and supporting cloud infrastructure especially using Infrastructure as Code you'll fit right in.

We're also moving rapidly toward containerisation-based solutions, so a strong understanding of container technologies is essential. You'll be expected to demonstrate your ability to work confidently in this space and help shape how we build and run services in a container-first environment

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Blackpool, Manchester or Newcastle, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £52,442.

Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth over £12,000 per year.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.

We have a broad benefits package built around your work-life balance which includes:

• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Professional development, coaching, mentoring and career progression opportunities.

Process:

We know your time is valuable, so our application and selection process are just two stages:

Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.

Interview: a single stage interview online.

CLICK APPLY for more information and to start your application.