Infrastructure Engineer

UK Home Office; Liverpool; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join the UK Home Office as an Infrastructure Engineer, where you will work within the Collaboration Engineering team providing Microsoft 365 services to over 65,000 users. This role involves building, configuring, and supporting infrastructure technologies while collaborating with a diverse team. With a generous benefits package, including a significant employer pension contribution and flexible working options, it's an excellent opportunity for passionate engineers in a dynamic environment.

Benefits

Exceptional pension: Employer contribution of 28.97%

Generous leave: 25 days annual leave plus public holidays

Flexible working: options include full-time, part-time, and hybrid model

Learning and development: access to training and funded qualifications

Inclusion and recognition: culture that champions diversity

Qualifications

• Demonstrable passion for Infrastructure Engineering.
• Experience with Microsoft 365 services including SharePoint Online and Microsoft Teams is a plus.
• Ability to build strong partnerships with diverse teams.

Responsibilities

• Build, configure, and support infrastructure technologies.
• Resolve technical problems and monitor resolution activities.
• Administer and support Microsoft 365 including email, SharePoint, OneDrive, and Teams.

Skills

Problem Resolution

Collaboration

Technical Understanding of Microsoft 365

Infrastructure Solutions Development

Job description

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Lead Technical Recruiter (Digital Data and Technology DDaT) - for Engineering, Quality Assurance and Test (QAT) and UCD Professions at UK Home Office

Application Deadline: Wednesday 2nd July at 23:55pm

You will be working within the Collaboration Engineering team in End User Compute and Collaboration (EUC&C), which is part of Digital, Data and Technology (DDaT), to provide Microsoft 365 (M365) services to over 65,000 users across the Home Office.

As part of the EUC&C team, you will work within a multi-skilled, multi-disciplinary, product-focused agile environment of Infrastructure Engineers, Developers, and DevOps Engineers. You will be ensuring that Microsoft 365 and Azure services, and products built upon these platforms are integrated, tested, delivered and operated as required.

What will you be doing?

Your main day to day responsibilities will be:

• Building, configuring, transitioning, administering and supporting infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, cloud, (Microsoft 365/Azure/Power Platform), commercial off the shelf (COTS) and open-source packages and solutions.
• Resolving technical problems, ensuring that technical solutions continue to meet business requirements taking accountability for actions taken and decisions made.
• Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
• Investigating faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures.
• Working collaboratively to ensure that a set of IT products, suppliers and vendors come together to deliver an IT service.
• Using logical designs created by technical architects and required standards, methods and tools (including prototyping tools where appropriate) to build infrastructure solution.
• Working as part of a team to administer and support Microsoft 365 including email, SharePoint, OneDrive, Teams and others as they get developed and rolled out.

Your skills for this role

You’ll have a demonstrable passion for Infrastructure Engineering, with the following skills or some experience in:

• Core technical concepts related to your role and ability to build solutions.
• Maintaining focus on the whole life cycle of service delivery; from design, development, and delivery through to operation.
• Dissecting a problem into its component parts to identify and diagnose root causes, allowing problem resolution.
• Presenting verbal and written information clearly and accurately in language which meets the needs of the user and can adapt to stakeholders' reactions with flexibility.
• Building strong partnerships with diverse teams across multiple locations and technologies.
• Technical understanding and administrative operation of Microsoft 365 services, including SharePoint Online and Microsoft Teams.
• Exceptional pension: Employer contribution of 28.97%.
• Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.
• Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
• Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
• Inclusion and recognition: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.

Learn more about our benefits: Benefits - Home Office Careers

Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.

Ready to lead and innovate? Click "Apply" to access the full job description and salary details.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Information Technology, and General Business

• Industries

  IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Design Services

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