Infrastructure Engineer

1st Step; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prominent M&E Contractor in London is seeking an experienced Infrastructure Engineer for a permanent position. This role includes configuring and maintaining network infrastructure, supporting IT services, and managing helpdesk operations. Ideal candidates will have at least 5 years of IT experience, with proficiency in various technologies including Microsoft Azure and PowerShell. The position offers a hybrid work model with competitive salary and benefits.

Benefits

Competitive salary

Private Medical

Life Assurance

Employee Assistance Programme

Pension

Qualifications

• Minimum 5 years in IT roles with 2 years in a service delivery role.
• Experience with internal and external stakeholders and regulated environments.
• Proficient in LAN/WAN management and firewall configuration.

Responsibilities

• Configure and maintain network infrastructure.
• Support and administer server and user infrastructure.
• Manage Helpdesk tickets and ensure SLA compliance.

Skills

Agile methodologies

Network security

PowerShell

Microsoft 365

Stakeholder management

Education

CompTIA certifications (Networking, Security)

Microsoft Certifications (e.g., Azure Administrator)

Tools

Microsoft Defender

Azure

SIEM tools

Job description

Overview

1st Step Solutions are supporting an M&E Contractor who have an opportunity for a on a Infrastructure Engineer on a Permanent basis based in London Barbican.
Hybrid model of work - 3 days in the office and 2 days at home.

Responsibilities

• Configure, monitor, and maintain network infrastructure and ensure network security.
• Support, administer, and assist in the development of server and user infrastructure, including virtualisation technologies.
• Oversee software across servers and user devices. Maintain compliance with the internal Approved Software List. Administer ERP systems.
• Monitor and maintain the Microsoft cloud environment.
• Manage Helpdesk tickets, escalate where needed, and ensure SLA compliance. Conduct root cause analysis and implement solutions.
• Deliver planned and ad-hoc IT projects within established frameworks.
• Create and maintain all IT documentation.
• Administer security tools and maintain governance, risk, and compliance standards. Improve security posture, using tools such as Microsoft Secure Score.
• Support implementation of business process improvements. Review and suggest enhancements to current procedures.
• Make independent decisions aligned with departmental and strategic IT objectives.
• Act as Deputy for other roles when competent to do so and appoint a suitable Deputy during periods of absence.

Qualifications & Experience

• Minimum 5 years in IT roles, including at least 2 years in a service delivery capacity. Experience with internal and external stakeholders, regulated environments, and ITIL-aligned processes.
• A combination of the following is preferred: CompTIA (Networking, Security, A+, Server), Microsoft Certifications (e.g. Azure Administrator, Security, Server Hybrid Admin, Power Platform Fundamentals).
• Membership in relevant bodies such as BCS, IEEE, ISACA, (ISC) , CompTIA, or ITIL/AXELOS.
• Skilled in LAN/WAN management, VLANs, routers/switches, VPNs (Azure or Always On), firewall configuration, and protocols (DNS, DHCP, TCP/IP).
• Proficient in PowerShell for automation and reporting. Knowledge of Power Automate and CI/CD pipelines.
• Knowledge of disaster recovery and business continuity planning. Experience with storage solutions and playbook maintenance.
• Experience with Microsoft Defender, Sentinel or equivalent SIEM tools, RBAC, PIM, and awareness of ISO 27001 / Cyber Essentials. Familiarity with IAM, PAM, XDR, and GRC tools.
• Proficient in Microsoft 365, Azure, Entra, SharePoint, Exchange, Purview, Intune, Teams, Power Platform, and other Microsoft services.
• Experience in Windows Server admin, OS hardening, patching, Hyper-V, VM provisioning, backup, HA, and clustering. Knowledge of AD/AAD, GPOs, Entra ID, SSO, MFA, and Conditional Access.
• Open to adopting new tools, technologies, and methodologies.
• Clear in both verbal and written communication; confirms understanding when conveying information.

Package

• Competitive salary
• Private Medical
• Healthcare Cash Back Plan
• Life Assurance
• Excellent annual leave
• Employee Assistance Programme
• Pension
• Maternity and Paternity pay
• Other discounts and company benefits