Infrastructure Engineer

NatWest Group; City of Edinburgh; On-site; GBP 45,000 - 85,000; Full time

Job summary

Join a forward-thinking company as an Infrastructure Engineer, where you'll lead a dynamic team in a critical on-site environment. This role offers the opportunity to leverage your expertise in DevOps and SRE principles to enhance automation and operational efficiency. You'll collaborate with various stakeholders to develop innovative solutions that meet customer needs and strategic targets. Your leadership will help shape the team's capabilities and drive continuous improvement through observability and technical excellence. If you're passionate about technology and looking to make a significant impact, this is the perfect opportunity for you.

Qualifications

• Proven experience managing a technical operations team.
• Extensive experience in Agile methodologies and DevOps practices.
• Strong knowledge of public cloud vendors (GCP, AWS, Azure).

Responsibilities

• Lead a team of Distributed and Network Analysts in a fast-paced environment.
• Collaborate with product owners to develop product roadmaps.
• Provide operational support for product and service issues.

Skills

Technical operations management

Agile methodologies (Scrum, Kanban)

DevOps practices

Python

Terraform

Ansible

PowerShell

Networking technologies (LAN, WAN, MPLS, BGP)

Observability tools

Collaborative communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Grafana

Thousand Eyes

SolarWinds

Prometheus

CloudWatch

Splunk

ServiceNow

Job description

• Recognised as a hands-on technical subject matter expert, you’ll lead a team of Distributed and Network Analysts in a critical on-site 24/7 fast paced environment
• Utilising your experience, you’ll role model engineering practices in order to provide a high-quality service and deliver strategic outcomes
• You’ll leverage SRE and DevOps principles to develop and maintain automation, reducing manual and repetitive tasks, and removing inefficiencies
• This is a chance to work with colleagues across the bank to share engineering best practices, allowing you to provide thought leadership while developing, configuring, and managing products and tooling to meet our current and future requirements

What you'll do

As an Infrastructure Engineer, you’ll contribute to and manage the selection, creation, and maintenance of technologies required to meet the needs of our customers, strategic targets, and architecture outcomes. You’ll also develop products using modern engineering practices and tools.

We’ll look to you to collaborate with product owners to develop product roadmaps and manage the lifecycle of the team's products. As well as supporting engineered products to respond to customer feedback and new feature requests, you’ll resolve production issues and help customers consume our products.

Additionally, you’ll:

• People manage a team, developing skillsets and capabilities to support strategic outcomes
• Develop technical skills through continuous learning and development
• Support strategic observability, maintaining a strong awareness of service, creating operational views of data, and supporting the development of targets for the team to deliver against
• Provide operational support for product and service issues, acting as technical escalation for the technologies supported by your team
• Liaise with SysOps leadership, product owners, and other stakeholders to maintain and deliver the workload backlog for the team, with a focus on introducing automation and removing inefficiencies

The skills you'll need

To thrive in this role, you’ll need proven experience of managing a technical operations team. You’ll need extensive experience in the capabilities and technologies that the team deliver and experience of working in an Agile team, using Scrum and Kanban through tools such as Jira.

Experience of DevOps practices such as CI/CD pipelines would be advantageous, as would experience of Python, Terraform, Ansible, and PowerShell. Ideally, you’ll also have experience in data centre networking, including software-defined networking.

Furthermore, you’ll need:

• Experience of using observability tools and techniques with the ability to use data, information, and user sentiment to continuously improve solutions
• In depth public cloud vendor knowledge covering GCP, AWS, and Azure,
• Extensive experience of networking technologies such as such as LAN, WAN, MPLS, BGP, wireless, load balancing and firewalls, ideally including F5 and Fortinet
• Experience of tooling such as Grafana, Thousand Eyes, SolarWinds, Prometheus, CloudWatch, Splunk, and ServiceNow
• Strong collaborative communication skills for articulating technical concepts clearly to stakeholders

Hours

35

Join us as an Infrastructure Engineer

• Recognised as a hands-on technical subject matter expert, you’ll lead a team of Distributed and Network Analysts in a critical on-site 24/7 fast paced environment
• Utilising your experience, you’ll role model engineering practices in order to provide a high-quality service and deliver strategic outcomes
• You’ll leverage SRE and DevOps principles to develop and maintain automation, reducing manual and repetitive tasks, and removing inefficiencies
• This is a chance to work with colleagues across the bank to share engineering best practices, allowing you to provide thought leadership while developing, configuring, and managing products and tooling to meet our current and future requirements

What you'll do

As an Infrastructure Engineer, you’ll contribute to and manage the selection, creation, and maintenance of technologies required to meet the needs of our customers, strategic targets, and architecture outcomes. You’ll also develop products using modern engineering practices and tools.

We’ll look to you to collaborate with product owners to develop product roadmaps and manage the lifecycle of the team's products. As well as supporting engineered products to respond to customer feedback and new feature requests, you’ll resolve production issues and help customers consume our products.

Additionally, you’ll:

• People manage a team, developing skillsets and capabilities to support strategic outcomes
• Develop technical skills through continuous learning and development
• Support strategic observability, maintaining a strong awareness of service, creating operational views of data, and supporting the development of targets for the team to deliver against
• Provide operational support for product and service issues, acting as technical escalation for the technologies supported by your team
• Liaise with SysOps leadership, product owners, and other stakeholders to maintain and deliver the workload backlog for the team, with a focus on introducing automation and removing inefficiencies

The skills you'll need

To thrive in this role, you’ll need proven experience of managing a technical operations team. You’ll need extensive experience in the capabilities and technologies that the team deliver and experience of working in an Agile team, using Scrum and Kanban through tools such as Jira.

Experience of DevOps practices such as CI/CD pipelines would be advantageous, as would experience of Python, Terraform, Ansible, and PowerShell. Ideally, you’ll also have experience in data centre networking, including software-defined networking.

Furthermore, you’ll need:

• Experience of using observability tools and techniques with the ability to use data, information, and user sentiment to continuously improve solutions
• In depth public cloud vendor knowledge covering GCP, AWS, and Azure,
• Extensive experience of networking technologies such as such as LAN, WAN, MPLS, BGP, wireless, load balancing and firewalls, ideally including F5 and Fortinet
• Experience of tooling such as Grafana, Thousand Eyes, SolarWinds, Prometheus, CloudWatch, Splunk, and ServiceNow
• Strong collaborative communication skills for articulating technical concepts clearly to stakeholders

Hours

35

Job Posting Closing Date:

30/04/2025Ways of Working:Office First

About the company

NatWest Group plc, is a majority state-owned British banking and insurance holding company, based in Edinburgh, Scotland.