Infrastructure and Application and Support Manager

AAT; London; Hybrid; GBP 51,000 - 55,000; Full time

Job summary

AAT, une organisation leader dans le domaine des qualifications professionnelles pour comptables, recherche un Infrastructure and Application Support Manager. Le candidat idéal supervisera l'équipe de maintenance des applications critiques et des infrastructures IT, tout en contribuant à la transition vers des solutions cloud et à l'amélioration continue des services IT. Ce poste implique des responsabilités en leadership, techniques et stratégiques, dans un environnement de travail hybride.

Benefits

Travail hybride

25 jours de congés annuels

Contribution au régime de retraite allant jusqu'à 10,15%

Plan de santé

Initiatives de bien-être régulières

Congés parentaux améliorés

Qualifications

• Expérience significative en support d'infrastructure IT et d'applications.
• Compétences avérées en leadership et gestion d'équipe.
• Connaissance des principes ITIL et des environnements de cloud.

Responsibilities

• Supervise le support et la maintenance des applications critiques.
• Dirige une équipe d'analystes de support IT et un ingénieur infrastructure.
• Assure la disponibilité et la sécurité des infrastructures.

Skills

Expérience en support d'applications

Compétences en gestion de l'infrastructure

Compétences en ITIL

Connaissance des environnements cloud

Compétences en résolution de problèmes

Orientation client

Education

Diplôme en informatique ou domaine connexe

Tools

Azure

AWS

Windows Server

SQL

Office 365

Job description

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credit_card Salary £51,685 - £54,405 per annum, based on experience

work_outline Basis Full Time

Job profile for Infrastructure and Application and Support Manager

Infrastructure and Application and Support Manager

location_on London 13/06/2025 Infrastructure and Application and Support Manager Apply online

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £51,685 - £54,405 per annum, based on experience Contractual hours 35 Basis Full Time Date posted 30/05/2025 Job reference REC006363 Attachments attachment 202502 Infrastructure and Applications Support Manager JD.pdf

Job description

AAT is the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees.

Term: Permanent

Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.

What exactly will you be doing?

As the Infrastructure and Application Support Manager, you will oversee the support and maintenance of AAT’s critical applications, cloud environments, and on-premises infrastructure. Leading a team of IT support analysts and an infrastructure engineer, you will ensure business application and infrastructure availability, performance, and security. You will drive enhancements in IT service delivery, troubleshoot issues, and implement improvements to support AAT’s business goals. This role is pivotal in our journey to becoming a cloud-first organisation and requires a blend of strong leadership, technical expertise, and experience in infrastructure management and application support.

Major objectives

• Ensure stability and functionality of business-critical applications, both on-premise and in the cloud.
• Design, build, and maintain robust and secure cloud solutions.
• Oversee daily operations of IT infrastructure, ensuring reliability, scalability, security, and compliance.
• Develop and enforce infrastructure policies, procedures, and documentation.
• Manage incident management processes and develop key performance indicators (KPIs) related to system performance and user satisfaction.
• Oversee the service desk operations and ensure SLAs and KPIs are maintained and reported on.
• Collaborate with third-party vendors and internal stakeholders to ensure timely updates, patches, and upgrades for business applications.

What are we looking for?

• Extensive experience in IT infrastructure and application support.
• Proven leadership skills in managing a team of IT support analysts and an infrastructure engineer.
• Strong knowledge of ITIL principles and proficiency in managing cloud environments (Azure, AWS).
• Familiarity with Microsoft ecosystem, including Windows Server, SQL, Entra ID, and Office 365 suite.
• Excellent problem-solving abilities and a forward-thinking mindset.
• Ability to manage multiple priorities and work under pressure.
• Strong customer focus and commitment to follow through tasks and meet deadlines.
• Effective communication and collaboration skills with a range of stakeholders.

What are the benefits?

At AAT we believe in treating our staff well and this is reflected in our wide-ranging benefits, which include:

• Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
• 25 days’ annual leave with the opportunity to buy and sell, increasing one day per year up to a maximum of 30 days plus bankholidays.
• Great pension scheme whereby AAT will contribute up to10.15%, life assurance and critical illness cover.
• Health cash plan.
• Regular wellbeing initiatives.
• Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.

Closing Date: The planned closing date for this role is 13 June 2025 at 17.00, however, we reserve the right to close the role earlier than planned.

It’s an exciting time to join AAT and we would love you to join us on our journey. In 2023 we achieved one-star company status in theBest Companies survey, and we have recently launchedour strategy to 2030 .

We are committed to being an inclusive and welcoming place to work. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We have a Diversity and Inclusion (D&I) Champions group, which leads on our D&I strategy and organise events to celebrate and raise awareness. We are a disability-confident committed employer and have signed up to the Race at Work Charter. We have also signed up for the Women in Finance Charter, and in 2022 we exceeded our target for appointing females into senior positions.

Come and help us to make AAT an even better place to work!

Interested?

To apply please upload your CV and fill the application online.

Infrastructure and Application and Support Manager Apply online