Information Technology Technician

JR United Kingdom; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a flexible and driven Mobile IT Support Technician for a field-based role covering South Wales and the South West. This position involves delivering high-quality IT support to clients with a focus on customer service, requiring travel and SC clearance. Ideal for someone who thrives in varied environments, enjoys problem-solving, and values service excellence.

Benefits

Initial Holiday Entitlement: 31 days

Qualifications

• Valid UK driving license and own reliable vehicle required.
• Strong knowledge of Microsoft Windows and Office 365.
• Proven experience in mobile or field-based support role.

Responsibilities

• Provide mobile, on-site IT support for key clients.
• Troubleshoot issues with Windows and Office 365.
• Maintain up-to-date documentation and reporting.

Skills

Problem-solving

Customer Service

Communication

Flexibility

Technical Support

Education

Experience in IT Support or Field Services

Tools

Microsoft Windows

Office 365

Job description

Social network you want to login/join with:

Information Technology Technician, newport, wales

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Client:

Location:

newport, wales, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Location: Field-based – covering Bristol, Gloucester, South Wales, and Worcester region

Contract Length: Immediate – 31st December 2025 + extensions

Working Hours: Monday – Friday, 09:00 – 17:30

Clearance: SC Clearance

Driving Required: Yes – Own vehicle essential

About the Role

Our client is seeking a flexible, driven, and enthusiastic Mobile IT Support Technician to join thier expanding mobile support team. This is a client-facing, field-based role requiring daily travel across the South West and South Wales region, delivering high-quality IT support to key clients.

This is an ideal opportunity for someone who enjoys varied work environments, problem-solving on the go, and being part of a reputable organisation that values professionalism and service excellence.

Key Responsibilities

• Provide mobile, on-site IT support for key clients across your assigned region.
• Troubleshoot and resolve issues relating to Windows 7, 10, and 11, and Office 365.
• Support hardware break-fix tasks (training provided if needed).
• Deliver a high standard of customer service and communication.
• Participate in on-call rota (if required).
• Maintain up-to-date documentation and reporting.
• Proven experience in IT support or field services.
• Strong knowledge of Microsoft Windows (7/10/11) and Office 365.
• Excellent interpersonal and communication skills.
• Valid UK driving licence and own reliable vehicle.
• Able and willing to obtain necessary security clearances.
• Experience with hardware break-fix (laptops, desktops, etc.).
• Experience in a mobile or field-based support role.
• Prior exposure to public sector or government environments.
• IR35: In Scope
• Interview Required: Yes
• Initial Holiday Entitlement: 31 days

Interested?

Apply now to be part of a dynamic and growing mobile support team, delivering expert solutions for major clients.