Information Technology Support Technician - SC Cleared

identifi Global Resources; Milton Keynes; On-site; GBP 1,000; Full time

Job summary

A leading company is seeking a Security Cleared IT Support Technician for their Second Line Service Desk team. This role involves providing technical support in a fast-paced, 24/7 environment, ensuring high-quality service delivery and contributing to ongoing problem management.

Qualifications

• Active Security Clearance (Minimum SC) is essential.
• Experience in a 24/7 technical support environment.

Responsibilities

• Provide technical support across a wide range of IT systems.
• Investigate and resolve incidents in a timely manner.
• Create and maintain support documentation.

Skills

Troubleshooting

Communication

Proactive Service Delivery

Job description

identifi Global Resources provided pay range

This range is provided by identifi Global Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from identifi Global Resources

About the Role:

We are currently seeking a Security Cleared (minimum SC) IT Support Technician to join our Second Line Service Desk team. This is a fantastic opportunity to work within a fast-paced, 24/7 enterprise environment, providing technical support and service delivery.

As a First Line Analyst working within the Second Line Service Desk, you will play a vital role in ensuring high-quality support by investigating and resolving incidents, fulfilling service requests, and contributing to ongoing problem management and documentation efforts.

Key Responsibilities:

• Provide technical support across a wide range of IT systems and services
• Investigate, diagnose, and resolve incidents in a timely and professional manner
• Fulfil service requests in line with SLAs and customer expectations
• Support problem investigations and contribute to root cause analysis
• Create and maintain support documentation and knowledgebase articles
• Deliver technical coaching to colleagues and ensure adherence to best practices and procedures

Requirements:

• Active Security Clearance (Minimum SC) is essential
• Experience working in a 24/7 technical support environment
• Strong troubleshooting and communication skills
• Ability to work in rotating shifts covering 7am to 7pm
• A proactive approach to service delivery and continuous improvement

Additional Details:

• Location: Milton Keynes or Nottingham
• Contract Duration: Initial 4 Months
• Pay Rate: £17.87 per hour
• Shifts: Rotating Early, Mid, and Late shifts covering 7am – 7pm (24/7 x 365 support model)