Information Technology Support Technician

Vend Tech Group; Greater London; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

An innovative firm is seeking an IT Support Specialist to join their dynamic team on a 2-year fixed-term basis. This role involves providing technical support and managing systems installation, configuration, and troubleshooting in a hybrid work environment. You will work with a variety of enterprise-grade technologies, including Microsoft 365, VMware, and Cisco, while ensuring optimal network performance and security. If you are a proactive problem-solver with a passion for technology, this is an exciting opportunity to enhance your skills in a banking environment while enjoying a generous benefits package.

Benefits

Generous holiday allowance

Full insurance and benefits package

Exposure to enterprise-level systems in a banking environment

Qualifications

• Proven background in IT support and desktop management.
• Experience with vulnerability scanning and remediation.

Responsibilities

• Provide end-user support for Microsoft 365 and desktop applications.
• Maintain and troubleshoot LAN/WAN connectivity and network performance.
• Assist in the administration of Exchange, Active Directory, and Windows Server.

Skills

Windows 10/11

Windows Server 2016/2019

Microsoft 365

Active Directory

Nessus Tenable

Cisco Firewalls

VMware Administration

End-user Support

Tools

Microsoft Exchange 2016

Cisco

Palo Alto

HP Network Devices

Citrix Load Balancers

F5 Web Application Firewalls

Job description

Job Title: IT Support Specialist

Location: London (Hybrid)

Salary: £50,000 – £55,000 per annum

Contract: 2-Year Fixed Term

Department: IT

Reports to: IT Infrastructure Manager

Role Overview

We are seeking a highly capable and proactive IT Support Specialist to join our dynamic IT team on a 2-year fixed-term basis for Our banking client. In this role, you’ll provide day-to-day technical support and take ownership of systems installation, configuration, troubleshooting, and maintenance across desktop, network, and server environments. This position offers hands-on exposure to a wide range of enterprise-grade technologies including Microsoft 365, VMware, Cisco, Palo Alto, Nessus Tenable, and more.

Key Responsibilities

Technical Support

• Configure and deploy desktops, laptops, and printers.
• Provide end-user support for Microsoft 365, desktop applications, and email systems.
• Serve as a help desk contact for resolving IT-related issues across the business.
• Maintain and troubleshoot LAN/WAN connectivity and network performance issues.

Network & Security

• Support and maintain Cisco, HP, and IBM switches (VLANs, ports, etc.).
• Assist with daily operations and maintenance of Palo Alto, Checkpoint, and Cisco Firepower firewalls.
• Carry out vulnerability scanning via Nessus Tenable, and remediate findings in coordination with SMEs or vendors.

Infrastructure & Systems

• Assist in the administration and monitoring of Exchange, Active Directory, DNS, and Windows Server environments.
• Maintain virtual environments (VMware), Citrix load balancers, and F5 web application firewalls.
• Participate in patch management and endpoint security testing.

Operational Duties

• Ensure timely execution of daily/monthly/year-end processes.
• Take and verify backups using Arcserve/Veritas.
• Maintain accurate system inventories and IT documentation.
• Liaise with external vendors and assist with due diligence requests.

Candidate Profile

Required Experience & Skills

• Windows 10/11, Windows Server 2016/2019
• Microsoft 365 and Microsoft Exchange 2016
• Active Directory administration and Group Policy management
• Experience with Nessus Tenable or other vulnerability scanners
• Familiarity with Cisco/Palo Alto firewalls and HP network devices
• VMware administration
• Proven background in end-user support and desktop management

Desirable

• Microsoft SQL, Oracle, or Red Hat Linux knowledge
• Experience with IBM Power systems
• Familiarity with F5 and Citrix load balancers
• Microsoft certifications (MCP, MCSA, or equivalent)

Benefits

• Salary: £50,000–£55,000 per annum
• Generous holiday allowance
• Full insurance and benefits package
• Exposure to enterprise-level systems in a banking environment