Information Technology Support Specialist

ISR Recruitment; Plymouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading managed service provider seeks a skilled 2nd Line IT Support Engineer to join their team in Plymouth. This unique role involves 50% on-site support for high-security clients and 50% remote support for various customers. The position is ideal for IT professionals looking to develop their technical skills in a dynamic MSP environment.

Qualifications

• 2+ years’ experience in a 2nd Line role is essential.
• Strong Windows Server experience required.
• Full driving licence is essential.

Responsibilities

• Provide 2nd Line support for high-security clients and MSP customers.
• Manage multiple projects under pressure in a fast-paced environment.
• Engage with clients to deliver excellent customer service.

Skills

Problem-solving

Customer service

Windows Server

Office 365

Basic Network understanding

VMWare/Hyper-V

Education

CompTIA+

Network +

ITIL qualification

Job description

The Opportunity:

My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. My client are looking for a Second Line Service Desk Engineer to join their team in a unique split role – 50% working directly with a high-security client, on-site, in Plymouth, 50% supporting multiple MSP customers remotely and on-site. This is a fantastic opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or an established MSP engineer seeking their next challenge at a leading, regional MSP. You’ll gain exposure to a diverse range of technologies, clients and security-focused environments, while developing your skills in a role that combines technical expertise, problem-solving and client engagement.

Skills and Experience:

• Ability to work under pressure and manage multiple projects
• 2+ years’ experience in a similar helpdesk or IT environment within a 2nd Line role essential
• Full driving licence is essential
• Experience working for an MSP is essential
• Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO’s, Print Management, AD Sync)
• Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD)
• Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN)
• Experience with onsite/offsite backup products and storage (including cloud storage)
• Excellent customer service skills
• A full driving licence (access to a vehicle is not required, but beneficial)
• VMWare/Hyper-V knowledge
• Working within an ITIL environment. Preferably holding a current qualification
• Technical qualifications such as CompTIA+, Network + would be advantageous
• Experience of Agile methodologies would an advantage

Applications:

To learn more about our client and this great opportunity on offer working as a 2nd Line IT Support Engineer please call and speak with John Noonan here at ISR Recruitment on 07719 919860 or please email me a copy of your very latest CV and I’ll call you back to discuss the role in more detail.