Information Technology Support Specialist

JR United Kingdom; Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading law firm is seeking an IT Support Analyst with 1st/2nd line support experience to join their team in Exeter. You will provide hands-on support for legal software and Microsoft technologies, ensuring internal users remain productive in a hybrid work environment. This role offers a collaborative atmosphere where innovation in legal tech support is valued.

Qualifications

• 1st/2nd line support experience in legal or professional services.
• Strong troubleshooting skills in Microsoft tech stack.
• Experience with legal software tools (Aderant, iManage, etc.)

Responsibilities

• Responding to incoming support tickets via ServiceNow.
• Providing 1st/2nd line support across Windows 10/11 and O365.
• Configuring laptops and supporting meeting room setups.

Skills

Troubleshooting skills

Customer service

Legal software support

Tools

ServiceNow

Microsoft 365

Active Directory

Intune

PowerShell

Job description

Social network you want to login/join with:

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Client:

RedRock Resourcing

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT Support Analyst – Legal Specialist

? Exeter | Hybrid

I’m working with a leading law firm, who are looking for a proactive and personable IT Support Analyst to join their growing team in Exeter.

This is a fantastic opportunity for someone with 1st/2nd line support experience within the legal industry, looking to build on their technical skills while supporting a modern Microsoft-based IT estate.

? The Role:

As part of a friendly and forward-thinking IT team, you’ll be delivering hands-on support across the firm – covering everything from device setup and troubleshooting, to assisting with legal software and Microsoft 365 queries. You'll play a key role in keeping internal users productive and systems running smoothly.

?️ What You’ll Be Doing:

• Responding to incoming support tickets via ServiceNow
• Providing 1st/2nd line support across Windows 10/11, O365, and Active Directory
• Preparing and configuring laptops, desktops, and mobile devices (iOS)
• Supporting meeting room setups and remote users
• Escalating issues to 3rd line or external vendors when required
• Supporting legal software tools (Aderant, iManage, Intapp, BigHand, Litera)
• Occasionally travelling to regional offices when needed
• Participating in occasional out-of-hours support

What You’ll Bring:

• Previous IT helpdesk/service desk experience, ideally in a legal or professional services firm
• Strong troubleshooting skills across Microsoft tech stack:
• Windows 10/11, Office 365, Active Directory, basic Group Policy
• Familiarity with network basics (Wi-Fi, cabling, DNS/DHCP, VPNs)
• Professional attitude with a focus on excellent customer service
• Exposure to Intune, MECM, or AVD environments
• Experience supporting legal software from Aderant, BigHand, iManage, Intapp, or Litera
• Familiarity with Exchange Online and basic PowerShell scripting

This is a great opportunity to join a team that values collaboration, development, and tech innovation. If you're looking to deepen your experience in legal tech support within a modern, friendly working environment – this could be a great fit.

? Interested? Apply now or get in touch for more details!