Information Technology Support Engineer

Areti Group | B Corp™; West Midlands Combined Authority; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is looking for a skilled 2nd/3rd Line Engineer to join their dynamic team on a 3-month contract. This role is vital for maintaining IT infrastructure and applications, with a focus on Microsoft 365 and Salesforce support. The ideal candidate will thrive in a collaborative environment, providing top-notch support and training to ensure seamless operations. If you are passionate about technology and eager to make a significant impact, this opportunity is perfect for you. Join a forward-thinking company that values expertise and teamwork!

Qualifications

• Proven experience in a 2nd line support role, preferably in a senior capacity.
• Strong expertise in the Microsoft 365 stack and Salesforce support.

Responsibilities

• Provide 2nd line support for IT-related issues with minimal disruption.
• Manage and support the M365 stack, including Exchange Online and Teams.

Skills

2nd Line Support

Salesforce Support

Problem-Solving

Communication Skills

Team Collaboration

Education

Relevant Certifications (e.g., Microsoft Certified, Salesforce Administrator)

Tools

Microsoft 365

Salesforce

Job description

Job Description

Job Title: 2nd/3rd Line Engineer

Location: West Midlands – 4 days a week on site

Contract Type: 3-Month Contract (Inside IR35)

About the Role:

We are seeking a highly skilled and experienced 2nd/3rd Line Engineer to join our team on a 3-month hybrid contract based in the West Midlands.

The ideal candidate will have extensive experience with the Microsoft 365 (M365) stack and a strong understanding of Salesforce support. This role is crucial in ensuring the smooth operation and support of our IT infrastructure and applications.

Key Responsibilities:

• Provide 2nd line support for all IT-related issues, ensuring timely resolution and minimal disruption to business operations.
• Manage and support the M365 stack, including Exchange Online, SharePoint, Teams, and OneDrive.
• Offer support and troubleshooting for Salesforce, assisting users with any issues and ensuring optimal performance.
• Collaborate with 1st line support to escalate and resolve complex issues.
• Maintain and update documentation related to IT processes and procedures.
• Participate in the deployment and configuration of new systems and applications.
• Ensure compliance with IT policies and procedures, particularly those related to security and data protection.
• Provide training and guidance to junior team members and end-users as needed.

Key Requirements:

• Proven experience in a 2nd line support role, preferably in a senior capacity.
• Strong expertise in the Microsoft 365 stack (Exchange Online, SharePoint, Teams, OneDrive).
• Experience with Salesforce support and troubleshooting.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Salesforce Administrator) are a plus.