Information Technology Support Engineer

JR United Kingdom; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in IT support is seeking a proactive 1st/2nd Line Support Engineer to join their team in Leeds. The ideal candidate will enjoy solving problems and delivering excellent service while managing support tickets and troubleshooting various technologies. This role offers an opportunity to grow within a dynamic technical environment.

Qualifications

• Experience in a 1st or 2nd line IT support role.
• Strong knowledge of Windows and Office 365.
• Excellent communication and customer service skills.

Responsibilities

• Provide 1st and 2nd line technical support to internal users.
• Troubleshoot and resolve desktop/laptop hardware issues.
• Manage user accounts and permissions in Active Directory.

Skills

Windows 10/11

Office 365

Active Directory

Network troubleshooting

Customer service

Communication

Time management

Education

CompTIA A+

ITIL certification

Microsoft certifications

Tools

Helpdesk/ticketing system

Remote support tools

Job description

Social network you want to login/join with:

Information Technology Support Engineer, leeds, west yorkshire

col-narrow-left

Client:

Location:

leeds, west yorkshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

col-wide

Job Description:

Job Title: 1st/2nd Line Support Engineer

Type: Permanent

Start Date: ASAP

We’re looking for a proactive and customer-focused 1st/2nd Line Support Engineer to join a growing IT support team. This role is ideal for someone who enjoys solving problems, working with a variety of technologies, and delivering excellent service to users across the organisation.

You’ll be responsible for handling day-to-day support tickets, troubleshooting hardware and software issues, and escalating complex problems when needed. It’s a great opportunity to build on your existing experience and develop further in a dynamic technical environment.

Key Responsibilities:

• Provide 1st and 2nd line technical support to internal users via phone, email, and in person.
• Troubleshoot and resolve issues related to desktop/laptop hardware, Windows OS, Office 365, printers, and mobile devices.
• Manage user accounts, permissions, and access in Active Directory and Microsoft 365.
• Set up new user hardware, perform software installations, and manage asset records.
• Escalate complex issues to 3rd line or specialist teams as required.
• Maintain clear and accurate records of work using the helpdesk/ticketing system.
• Support IT projects, rollouts, and upgrades as needed.

Key Skills & Experience:

• Previous experience in a 1st or 2nd line IT support role.
• Strong knowledge of Windows 10/11, Office 365, and general desktop support.
• Experience with Active Directory, Exchange, and basic network troubleshooting (e.g., DNS, DHCP, IP).
• Understanding of ITIL processes and working within an SLA-driven environment.
• Excellent communication and customer service skills.
• Ability to manage workload and prioritise tickets effectively.
• Exposure to Azure AD or Intune.
• Experience with remote support tools and ticketing systems.
• Relevant IT certifications (e.g., CompTIA A+, ITIL, Microsoft certifications).