Information Technology Support Engineer

CA Tech Talent; Exeter; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organisation in Exeter is seeking an IT Support Engineer to provide comprehensive IT support across a diverse range of issues. The role involves managing IT infrastructure, troubleshooting user issues, and participating in significant IT projects. Ideal candidates will have over 2 years of IT support experience and strong knowledge of Microsoft 365. A competitive salary of up to £40,000 is offered, along with generous benefits including 25 days of annual leave.

Benefits

25 days’ annual leave (increasing yearly to 30)

Comprehensive benefits package

Qualifications

• Minimum of 2 years’ experience in IT support or similar roles.
• Proficient in Microsoft 365 administration including Exchange, Intune, Entra ID.
• Solid understanding of networking principles – DNS, DHCP, VPNs.

Responsibilities

• Provide end-to-end IT support to approximately 100 users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Maintain and monitor IT infrastructure and manage system security.
• Contribute to IT projects including software rollouts and migrations.

Skills

Troubleshooting

Networking principles

Microsoft 365 administration

Endpoint protection

Job description

Up to £40k DOE | Onsite | Exeter

Our client is an Exeter-based forward-thinking organisation recruiting an IT Support Engineer.

Role

You’ll provide end-to-end IT support to approximately 100 users, working across 1st to 3rd line support issues, and play a hands-on role in the delivery of key IT projects.

Responsibilities of the IT Support Engineer include:

• Troubleshoot and resolve hardware, software, and connectivity issues, ensuring a smooth user experience
• Maintain and monitor IT infrastructure, managing updates, devices, and system security
• Deliver training and maintain user-friendly IT documentation to support knowledge sharing
• Contribute to IT projects, from software rollouts to full system migrations, ensuring seamless adoption

Requirements of the Support Engineer include:

• A minimum of 2 years’ experience in IT support, helpdesk, or similar technical roles
• Proficient in Microsoft 365 administration, including Exchange, Intune, Entra ID, and Defender
• Solid understanding of networking principles – DNS, DHCP, VPNs, switches, and firewalls
• Security-conscious with practical experience implementing endpoint protection, MFA, SSO, and phishing prevention

Package:

• Salary up to £40,000 DOE
• 25 days’ annual leave (increasing yearly to 30),
• Comprehensive benefits package

If you're a proactive IT professional who thrives on variety and purposeful technology, we’d love to hear from you.

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role.. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship either now or in the future.

Recruitment Consultant: Dan Martin

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