Information Technology Support Engineer

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Job Title:

Information Technology Support Engineer, Norfolk

Client:

Outcomes First Group

Location:

Norfolk, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

Job Description:

We are proud to be recognized as a ‘Great Place to Work’ for five consecutive years as of 2024.

Location: South West, Norfolk.

Hours: 37.5 hours per week, Mon - Fri, 08:30am - 16:30pm

Note: UK Applicants Only - Sponsorship Not Provided

Job Purpose: Provide 2nd/3rd line support as part of a team to assist with service requests, incidents, and problems across multiple sites, including on-site support in Norfolk and potential support for additional locations.

Key Responsibilities:

• Troubleshoot and resolve incidents, escalating as necessary.
• Act as the first escalation point for support engineers.
• Manage site relationships and support infrastructure and application issues.
• Conduct root cause analysis and contribute to problem resolution.
• Configure and maintain user permissions and support hardware/software.
• Support networking, cloud telephony, and mobile device configurations.

Additional Duties: Attend meetings, participate in performance reviews, adhere to policies, promote safety, confidentiality, and equality, and pursue ongoing training.

Minimum Requirements:

• Experience with Windows server environments, Active Directory, Microsoft 365, Azure, networking (Cisco Meraki, LAN/WAN), Jamf and/or Microsoft Intune, troubleshooting, and IT security.
• 3-5 years’ experience in a support role, ITIL knowledge, strong diagnostic skills, and the ability to create knowledge base articles.

About the Group: Outcomes First Group provides specialist education in the UK, supporting neurodivergent children and young people through its brands: Acorn Education, Options Autism, and Momenta Connect.

Our Vision: Empower every child with a world-class education.

Our Mission: Unlock potential through personalized learning, innovation, and support.

We value collaboration, accountability, and continuous learning.

Benefits include life assurance, pension, wellbeing support, family support, health benefits, discount options, electric car scheme, and critical illness cover.

Safeguarding: We are committed to safeguarding children and expect all staff to undertake appropriate checks, including DBS and social media checks.