Information Technology Support Engineer

JR United Kingdom; Cardiff; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in the UK seeks a reliable Migration Support Technician for a significant hardware refresh project. The role entails coordinating device movements, assisting users during migrations, and maintaining records. Candidates must have active SC clearance, ensuring eligibility for this critical position in IT support.

Qualifications

• Experience in IT support, device migration, or technical refresh projects.
• Must hold an active SC clearance to qualify for this role.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Assists users with system login and laptop refresh procedures.
• Keeps the workflow management system updated at each step.

Skills

IT support

device migration

technical refresh projects

organizational skills

attention to detail

workflow management systems

problem-solving

communication

teamwork

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. The role involves ensuring a smooth device migration process for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records throughout the migration.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic as required.
• Assist users with system login and laptop refresh procedures.
• Distribute new devices and collect old ones according to the migration schedule.
• Keep the workflow management system updated at each step.
• Report and escalate issues encountered during migration.
• Conduct daily manual stock checks and document findings.
• Securely package and store devices for disposal or refurbishment.
• Lock and secure all equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and reporting skills.
• Excellent communication and teamwork abilities.
• Must hold an active SC clearance to qualify for this role.