Information Technology Support Administrator - Ethical Trade

TN United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT Support Administrator, where your expertise will help shape the experience of colleagues and customers. This role involves providing essential support for technology and systems within the Ethical Trade teams. You'll collaborate across departments, troubleshoot issues, and ensure smooth operations. With a focus on well-being, the company offers generous leave, flexible working arrangements, and unique perks. If you're a self-starter with a passion for technology and a commitment to authenticity, this is your chance to make a meaningful impact.

Benefits

27 days of leave plus bank holidays

Flexible working arrangements

Subsidized cafeteria

Discounts with local partner businesses

Qualifications

• Experience supporting user systems in a fast-paced environment.
• Knowledge of clerical and administrative procedures.

Responsibilities

• Investigating supply chain linking issues in the system.
• Serving as the first point of contact for users with troubleshooting needs.
• Handling hardware and desktop issues.

Skills

User Systems Support

Clerical Procedures Knowledge

Database Systems Proficiency

IT Tools Proficiency

Self-Starter Attitude

Job description

Information Technology Support Administrator - Ethical Trade, Peterborough

Client: Primark

Location: Peterborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 90044ef5a08f

Job Views: 10

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

At Primark, we're here to create maximum joy at minimum cost - less money and less impact on the planet. Our strong values run through everything we do - we are Caring and always strive to put people first. We're Dynamic and bravely push the boundaries. We succeed Together knowing that we learn more, laugh more, and achieve more as a team.

Our Ethical Trade teams are an integral part of what we do. Surrounded by some of the best IT Technology Support specialists in the industry, you'll bring your own unique ideas to the business - helping to shape the experience of our colleagues and customers as part of a forward-thinking team.

The IT Support Analyst's primary role is to provide support and training for the technology and systems used within the Primark Ethical Trade teams, including both day-to-day and project requirements.

What You'll Get

The world is changing, and it's important we support our colleagues to be dynamic. People are at the heart of what we do at Primark, so we provide benefits that prioritize your well-being:

• 27 days of leave, plus bank holidays, with the option to buy 5 additional days.
• Flexible working arrangements, including the opportunity for an early Friday finish at 2 pm, and a subsidized cafeteria.
• Primark Perks - Discounts with local partner businesses.

What You'll Do

In this role, you'll collaborate with various departments, markets, and skillsets. Your daily responsibilities will include:

• Investigating supply chain linking issues in the system.
• Ensuring files are transferred correctly between systems and troubleshooting issues.
• Serving as the first point of contact for users with system troubleshooting needs.
• Updating user access, assisting with multi-factor authentication, and resolving connection issues.
• Escalating tickets as necessary.
• Handling hardware and desktop issues.
• Reviewing and assisting in hardware rollouts, including onboarding new starters, replacements, and repairs.

What You'll Bring

We value authenticity and experience. Please bring the following to the role:

• Experience supporting user systems.
• Knowledge of clerical and administrative procedures.
• Proficiency in database systems, reporting, and IT tools.
• A self-starter motivated in a fast-paced environment.

We encourage all interested candidates to apply, even if you don't meet every criterion. Our recruitment team will assess where your skills may fit within Primark.

Apply now to join our future and invest in yours! If you require reasonable adjustments or have accessibility needs during the recruitment process, please contact our talent acquisition team.

All employment offers are subject to background checks, including right to work, references, education, and, where applicable, criminal and financial checks. If you have concerns, reach out to discuss.