Information Technology Specialist (IT).

Duties

Installs, upgrades, and maintains software. Performs system software control functions. Determines whether new software is needed or if existing programs can be enhanced. Installs or removes software packages to include operating system office automation, and special purpose software. Loads appropriate printer drivers; answers technical questions. Maintains FSS NAF operating systems and stand-alone computers to include software upgrades, data separation, equipment maintenance, database maintenance, systems backup, report generations and equipment. Documents user computer equipment and supply requirements for their procurement. Performs inventory of hardware and records the temporary and/or permanent transfer of hardware. Performs inventory of NAF hardware. Assists users in preparing computer hardware/connectivity service requests. Identifies hardware problems and develops solutions for associated short and long-term effects. Determines whether hardware repair with vendor support or local assets are needed. Performs NAF equipment maintenance. Provides guidance and assistance to NAF customers. Demonstrates processes and procedures to NAF users. Prepares operating procedures and recommends automated methods for better use of resources. Prepares operating instructions for NAF system equipment and computer programs including courses of action to be taken when anticipated machine errors occur, control setups, emergency shutdown procedures, and procedures for rebooting the system. Maintains, interprets, and writes portions of NAF operating equipment and user manuals and instructions. Performs system tests and completes appropriate worksheets and reports. Monitors the operation of automated programs and responds to problems by diagnosing and correcting errors. Creates program scripts and macros as appropriate. Implements timely changes and analyzes the results for any additional actions required. Coordinates the disposal of obsolete NAF inventory with proper documentation and authorization. Enforces computer and network security standards. Performs other related duties as assigned.

Requirements

Conditions of Employment

• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.
• This position requires the completion of a pre-employment Physical Examination and one every three years thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position.
• This position may require shift work to provide coverage on evenings, weekends, holidays, or special situations.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/29/2025.

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience

• Must have a working knowledge of computer hardware and/or software and associated equipment, configurations and interconnecting components used to activate, control and monitor computer equipment, computer networks and network administration.
• Must have knowledge of information processing sequences, controls and procedures.
• Must have the ability to use and maintain a computer system, equipment and software.
• Must have the ability to analyze computer software and/or hardware problems and develop economical solutions.
• Must have the ability to train users.
• Must be A+, Network + or Security + certified or must be able to obtain Network+, Security+ or A+ certification within 6 months of employment.
• Specialized experience that provides knowledge of the basic principles, theories, practices, techniques for DOS, TCP/IP protocol, LANs and WANs, client/server and knowledge of point of sale systems is highly recommended.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.