Information Technology Services Manager

Innova Recruitment; Liverpool; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Services Manager to lead transformative IT initiatives that support numerous charitable causes. In this pivotal role, you will oversee the delivery and evolution of IT services, ensuring they are robust and secure. This position is perfect for someone who thrives on creating streamlined processes and inspiring teams at the intersection of strategy and technology. You’ll have the opportunity to mentor a talented team, implement innovative solutions, and make a meaningful impact in a supportive environment. If you're passionate about IT management and ready to drive change, this is your chance to shine.

Benefits

Competitive salary and benefits package

Free parking

Hybrid working model (2 days in Liverpool)

Qualifications

• 5+ years in IT management, preferably in SME/non-corporate.
• Strong understanding of IT infrastructure including networks and servers.

Responsibilities

• Develop and implement IT service management processes.
• Oversee maintenance and upgrades of IT systems and hardware.
• Align IT services with business goals and manage budgets.

Skills

IT Management

IT Infrastructure

Continuous Improvement

Service Management

Vendor Management

Disaster Recovery Planning

Team Mentoring

Security Standards Compliance

Education

Bachelor's Degree in IT or related field

Additional qualifications (PMP, CISSP, AWS)

Tools

ServiceNow

Jira

Job description

This range is provided by Innova Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

IT Services Manager

Liverpool (Hybrid – 2 days per week in the office)

Are you ready to take the reins of IT services and lead the infrastructure and software of a business helping countless charities across the UK?

We’re thrilled to be exclusively partnered with an organisation taking digital transformation seriously, supporting incredible causes and driving real impact. As their go-to for all things IT management in the business, you’ll oversee the delivery, maintenance, and evolution of technology, ensuring it remains robust, reliable, and importantly, secure.

This role will be perfect for someone who thrives on creating streamlined processes, inspiring teams, and working at the intersection of strategy and technology.

What You’ll Be Doing:

Service Management:

• Develop and implement efficient IT service management processes for incident, problem, and change management.
• Monitor and maintain SLAs and KPIs of internal teams and third-party vendors, ensuring top-tier service delivery.
• Apply ITIL frameworks to standardise and optimise processes.

IT Operations:

• Oversee the maintenance, upgrades, and deployments of IT systems, hardware, and software.
• Manage vendor relationships to ensure optimal performance and cost-effectiveness.
• Lead disaster recovery planning to ensure high availability and preparedness.
• Mentor and inspire a small IT support and operations team.
• Provide training and conduct performance evaluations to drive growth.
• Foster a culture of continuous improvement and customer-first thinking.

Strategic Planning:

• Align IT services with business goals in collaboration with senior management.
• Develop and manage budgets for IT services and operations.
• Recommend and integrate emerging technologies to enhance service delivery.

Security and Compliance:

• Ensure IT systems meet security standards and compliance requirements.
• Collaborate with cybersecurity teams to mitigate risks and handle incidents effectively.

What We’re Looking For:

The Essentials:

• Proven experience (5+ years) in IT management, ideally with some experience working in an SME or non-corporate environment.
• Strong understanding of IT infrastructure, including networks, servers, and applications.
• Proficiency in ITSM tools such as ServiceNow or Jira.
• A proactive mindset, with a passion for continuous improvement.

The Bonus Points:

• Strong appreciation for information security standards.
• Additional qualifications such as PMP, CISSP, or AWS Solutions Architect.
• Experience implementing ITIL, COBIT, or similar frameworks.

Why Apply?

This is your opportunity to lead impactful IT services in a role where innovation meets purpose. You’ll have the chance to work on exciting projects, mentor a talented team, and make a meaningful difference in a supportive environment.

What’s on Offer?

• A competitive salary and benefits package.
• Free parking and a hybrid working model (2 days in Liverpool).

We’re shortlisting now and arranging interviews soon. If this sounds like your next challenge, send us your CV today—we’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology, Quality Assurance, and Project Management

Industries

Financial Services, Non-profit Organizations, and IT System Operations and Maintenance