Information Technology Services Manager

ZipRecruiter; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading green energy project in the UK seeks an experienced IT Services Manager to oversee IT service delivery and system administration. This pivotal role involves ensuring operational excellence, managing IT teams, and implementing improvements for a sustainable future. Candidates should have strong leadership skills and significant experience in IT service management.

Benefits

Travel allowance for commuters over 1.5 hours

Local accommodation allowance for eligible employees

Qualifications

• 5-8 years of IT Service Management experience required.
• A strong background in system administration and IT operations.

Responsibilities

• Manage IT service support for project requirements.
• Collaborate with stakeholders and ensure regulatory compliance.
• Identify service improvement opportunities and manage service performance metrics.

Skills

Vendor Management

Service Delivery

IT Service Management

Communication

Analytical Thinking

Project Management

Education

Degree in IT or Computer Science

ITIL Certification

Tools

Azure DevOps

JIRA

Job description

Job Description

IT Services Manager | Somerset, South West England | Hybrid

Type: Full-Time | Permanent

Location: Somerset, South West England (On-site 2 days a week)

This role is best suited to an I.T. Services Manager with around 5-8 years I.T. Service Management experience, ideally managing a Systems Administration Team.

Are you ready to lead the IT charge on one of the UK’s most ambitious green energy infrastructure projects? We're looking for an experienced IT Services Manager to ensure operational excellence, drive digital transformation, and help shape the future of sustainable energy.

This is a standout opportunity to work at the heart of the clean energy revolution—managing complex, business-critical IT systems that power long-term environmental impact and progress.

Role Purpose

As the IT Services Manager, you’ll be at the forefront of delivering high-performance, compliant, and cost-effective IT services. Leading both the IT service delivery and system admin teams, you’ll ensure safe and efficient operations that align with strategic business needs.

You’ll serve as the primary IT contact, collaborating closely with project stakeholders and business leaders, conducting regular service reviews, implementing improvements, and ensuring successful transitions from delivery to operations.

Key Responsibilities

Manage and maintain service support for key project requirements

Provide intelligent oversight for all infrastructure and applications—ensuring regulatory compliance

Collaborate with suppliers to close service gaps and ensure robust delivery

Monitor and enforce SLAs aligned with business objectives

Identify and implement service improvement opportunities

Recommend cost-effective delivery models aligned with business drivers

Escalate and resolve IT service issues through structured communication

Manage service performance metrics, reporting, and compliance

Coordinate change management with minimal business disruption

Oversee third-party contracts and ensure successful service transitions

Allocate resources effectively across multiple projects

Build strong relationships with stakeholders and third-party providers

Deliver clear, timely reports, financial tracking, and risk assessments

Drive a culture of continuous improvement, knowledge sharing, and operational excellence

What You Bring

Degree in IT, Computer Science, or relevant field

Accredited in ITIL, Prince2, APMP, or equivalent

Eligible for security clearance (BPSS or higher), ideally you will have lived in the UK for a minimum of 3 years and have permanent

Strong background in system administration and IT service delivery

Proven record of managing large-scale IT operations and budgets

Skilled in vendor management and third-party collaboration

Expertise in SLA development, compliance, and service assurance

Confident using tools like Azure DevOps, JIRA, and agile frameworks

Excellent communicator with high emotional intelligence and influence

Strong commercial awareness and analytical thinking

Driven by a passion for innovation, sustainability, and quality delivery

Able to manage multiple stakeholders and projects in parallel

Key Deliverables

• Effective service management aligned with requirements
• Oversight of licensing schedules, cost tracking, and accruals
• Coordination of dependencies, risks, reporting, and finance support
• Planning and execution of meetings, assurance processes, and documentation
• Seamless service delivery from implementation to live operations

Location & Working Pattern

• You’ll be expected to work on site just 2 days per week
• If you live more than 1.5 hours away, you may qualify for a travel allowance
• If you need to stay locally to attend the office 2 days a week, a local accommodation allowance is available for eligible employees

Qualifications

Degree in an I.T. related subject with ITIL certification

Why is this a great opportunity?

Chance to be part of a huge green energy / sustainability project, helping the UK to achieve it's zero carbon target