Information Technology Services Manager

Walsh Employment; Bridgwater; Hybrid; GBP 65,000 - 72,000; Full time

Job summary

Walsh Employment is seeking an IT Services Manager in Bridgwater, England, to oversee IT service management operations. The role involves ensuring high standards in service delivery and compliance, managing service teams, and driving continuous improvements while supporting a key sustainable energy infrastructure program. With a competitive salary range of £65,000 – £72,000 plus a £5K car allowance and bonus, this position offers significant career advancement potential.

Benefits

Car Allowance

Travel and overnight accommodation allowance

Qualifications

• 5-8 years of experience in IT service delivery and systems administration.
• Experience in managing service teams and third-party contracts.
• Strong understanding of SLAs and contract/vendor management.

Responsibilities

• Lead the operational side of IT service management.
• Oversee the delivery of IT services to meet project and operational requirements.
• Manage the system administration team and ensure service improvement.

Skills

Service delivery management

Stakeholder engagement

Budget management

Compliance understanding

Continuous improvement

Change management

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Professional accreditation in ITIL, PRINCE2, APMP, or equivalent

Tools

Azure DevOps

JIRA

Job description

This range is provided by Walsh Employment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Walsh Employment

Director | Technology Recruitment Partner.Delivering strategic hiring solutions for companies seeking top technology talent.

IT Services Manager

Location: Bridgwater, Somerset – Hybrid (2 days on-site per week)

Salary: £65,000 – £72,000 + £5K Car Allowance + Bonus (up to 10%)

Security Clearance: You must have lived in the UK for at least 3 years with settled or pre-settled status and be eligible for BPSS or higher security clearance.

Key Requirements

We are seeking an IT Services Manager with 5–8 years of experience in IT service delivery and systems administration, ideally in a fast-paced, infrastructure-heavy environment. This role is particularly suited to those with experience managing service teams and third-party contracts within regulated or safety-critical industries.

Essential qualifications and experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Professional accreditation in ITIL, PRINCE2, APMP, or equivalent
• Proven experience as a Certified Service Manager in service delivery management, particularly in system administration
• Experience managing IT operations, support teams, and budgets
• Excellent understanding of SLAs, compliance, service assurance, and contract/vendor management
• Comfortable working with delivery tools such as Azure DevOps and JIRA
• Strong stakeholder engagement, planning, and communication skills
• Must be willing and able to undergo BPSS clearance
• Experience leading a Systems Administration team is preferred; alternatively, proven experience managing other IT service teams such as Helpdesk or IT Support

Role & Responsibilities

As IT Services Manager, you will lead the operational side of IT service management, ensuring high standards across infrastructure, application support, and end-user services. Reporting to senior stakeholders, you will take ownership of service improvement, compliance, vendor oversight, and operational resilience.

Responsibilities include:

• Overseeing the delivery of IT services to meet project and operational requirements
• Managing the system administration team and related resources
• Monitoring SLA compliance and ensuring services meet regulatory and business needs
• Collaborating with vendors and internal teams to deliver secure and scalable systems
• Driving continuous improvement initiatives across tools, processes, and delivery models
• Ensuring effective change management and minimal business disruption
• Leading service performance reviews, audits, and reporting
• Managing licensing, service costs, and budget accruals
• Ensuring seamless transition from project delivery into operations
• Supporting finance with accurate forecasting and cost tracking
• Building strong relationships with key stakeholders and third-party providers
• Promoting a culture of collaboration, transparency, and service excellence
• End-to-end IT service governance and assurance
• Up-to-date licensing schedules, cost controls, and risk registers
• Effective reporting on service metrics, issues, and compliance gaps
• Coordination of risk management, change control, and continuous improvement
• Delivery of reliable, secure, and scalable IT services aligned with green energy programme goals

Working Pattern & Travel

• Hybrid working pattern – expected on-site 2 days per week in Somerset
• Travel and overnight accommodation allowance available if you live more than 1.5 hours from site

Why Apply?

This is a pivotal opportunity to contribute to one of the UK’s most important sustainable energy infrastructure programmes. As IT Services Manager, you will play a vital role in delivering resilient, high-quality IT operations that support national efforts towards net-zero carbon targets.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Operations and Maintenance, IT Services and IT Consulting, and IT System Data Services

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