Information Technology Service Desk

JR United Kingdom; Coventry; Remote; GBP 26,000 - 30,000; Full time

Job summary

A leading company is seeking a dedicated Product Services Administrator for remote work in Coventry. This role is pivotal in providing essential customer service and back office support to ensure the smooth operation of their platform. Responsibilities include user training, troubleshooting, and close collaboration with the Product Team. A competitive salary and benefits package are included, fostering a fun and dynamic work environment.

Benefits

Dynamic working environment

Great benefits package

Qualifications

• Experience in providing customer service and back office support.
• Ability to troubleshoot and resolve issues for clients/users.
• Strong collaboration skills with product teams and accurate reporting.

Responsibilities

• Providing support to Clients and Users, ensuring smooth platform operation.
• Training and demos for users, acting as the primary link between users and platform.
• Resolving client/user issues and gathering feedback for platform improvements.

Skills

Customer service

Troubleshooting

Collaboration

Job description

Client:

Greystone Consulting Group Ltd

Location:

coventry, United Kingdom

Job Category:

Other

Virtual job fairs

-

EU work permit required:

Yes

Job Views:

4

Posted:

07.06.2025

Expiry Date:

22.07.2025

Job Description:

An exciting opportunity has arisen with our client, for a remote based Product Services Administrator.

Job Description:

• Responsible for providing efficient customer service and back office support, ensuring the smooth running of daily operational functions in relation to the platform and mobile app. Working closely with the Product Team, Clients and Users to ensure the Platform functionality is fully understood and running efficiently. Key elements of the role will include (not exhaustive):
• Collaboration with Product Owner and Product team
• Providing support to Clients and Users
• Resolution of Client/User issues and requests
• Client and User permissions and set up
• Representing Platform Users across the business
• Training and Demos
• Acting as primary link between Platform and the Users
• Provide support to App users, troubleshooting and resolving any issues

Virtual job fairs

• Onboarding and registration of Platform Users
• Resolving issues, queries and requests from Clients and Internal staff
• Answering incoming phone calls from Platform Clients and Users
• Providing feedback and resolutions to Product Owner to obtain a better user experience
• Liaising with colleagues and submitting new requests for Platform improvements, for staff/clients/users
• Work closely with Sales Team to resolve queries and provide support in relation to upskilling them in Platform related matters
• Completing Platform testing across different offerings as and when required
• Ensure Platform user guides for the team and clients are kept up to date
• Set up any new internal staff that join the company and induct them on the Platform
• Occasional configuration and set up of Question Sets and Badges
• Support Colleagues, Clients and Users through ticketing platforms
• Responsible for Resolution Centre Tasks and Reports
• Validation of Platform service offerings

The Package:

• Salary of £26,000 per annum plus great benefits package
• Fun and dynamic working environment

Please apply within or contact Ash from Greystone Consulting Group to discuss further.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 07/06/2025 by JR United Kingdom