Information Technology Service Delivery Manager

Amtis - Digital, Technology, Transformation; Gloucester; On-site; GBP 45,000 - 54,000; Full time

Job summary

A leading company in digital transformation seeks an IT Service Delivery Manager to oversee core systems and enhance service performance. In this role, you will lead strategic direction, manage stakeholder relationships, and ensure smooth transitions to new platforms, driving efficiency and effectiveness within ICT services.

Qualifications

• Proven experience in a Service Management role.
• Strong stakeholder management and communication skills.
• Ability to lead through change and manage complex service transitions.

Responsibilities

• Lead and manage three core services.
• Oversee the stability and availability of core systems.
• Provide expert consultation on service delivery and project implementation.

Skills

Service Management

Stakeholder Management

Communication Skills

Change Management

Education

Experience in Service Management

Tools

Records Management Systems (RMS)

Job description

IT Service Delivery Manager

Location: Gloucester/Cheltenham

Contract: Permanent

Salary: Up to £54,000

This role is responsible for managing and supporting the organisation’s core systems, including the transition to their new platform. It involves overseeing service performance, ensuring system stability, and working closely with internal teams, suppliers, and stakeholders to deliver effective ICT services.

What You’ll Be Doing:

• Lead and manage three core services.
• Set strategic direction and ensure alignment with organisational goals.
• Oversee the stability, efficiency, and availability of core systems.
• Support the transition to the new RMS platform.
• Collaborate with project and delivery teams to ensure smooth service integration.
• Engage with diverse stakeholders, partners, and suppliers.
• Provide expert consultation on service delivery and project implementation.

What We’re Looking For:

• Proven experience in a Service Management role.
• Strong stakeholder management and communication skills.
• Experience working with external partners and suppliers.
• Ability to lead through change and manage complex service transitions.
• Familiarity with records management systems (RMS) is desirable.