Information Technology Service Delivery Manager

ZipRecruiter; Coventry; Hybrid; GBP 75,000 - 87,000; Full time

Job summary

A leading UK organization seeks an IT Service Delivery Manager to oversee vendor management and ensure high-quality IT service delivery. In this hybrid role, you will have the opportunity to contribute significantly to innovative infrastructural transformations that positively affect the UK environment. Ideal candidates will have experience in complex environments and managing diverse stakeholders.

Benefits

15% Bonus

12% Pension

Flexible working environment

Qualifications

• Strong IT service delivery experience in large, complex environments.
• Proven track record managing large vendors in the delivery of service agreements.
• Confidence working with major suppliers and managing diverse stakeholders.

Responsibilities

• Manage all tier-1 IT vendors ensuring world-class service delivery.
• Shape supplier operating model to maximize performance.
• Lead daily operations while collaborating with technical support.

Skills

IT service delivery

Vendor management

Stakeholder management

Communication

Job description

Job Description

IT Service Delivery Manager

Hybrid / Coventry (1 day a week)

£75,000 + 15% Bonus + 12% Pension

We're working with one of the UKs most significant organisations which impacts all of us on a day to day basis. They are going through an innovative transformation which will revolutionise the way UK infrastructure operates and ultimately have a hugely positive impact on the environment.

Naturally, tech is at the heart of this, and as IT Service Delivery Manager, you will be responsible for managing all the organisations tier-1 IT vendors to ensure IT services are world-class, stable, and scalable for the future.

In addition to day to day operations, you will be responsible for shaping a new supplier operating model to maximise performance and ensure the right partners are in place.

It is essential that you have experience leading large vendors in complex organisations. You will have SME technical support, therefore the core focus here is the IT Service Delivery capability, as you can lean on your technical colleagues when needed. Bonus points if you have managed IT Services for both IT vendors and end users businesses, however this isn't essential.

Ideal experience:

• Strong IT service delivery experience in large, complex environments.
• Proven track record managing large vendors in the delivery of huge service agreements.
• Confidence working with major suppliers and managing diverse stakeholders.
• The capability to tailor your approach to a range of stakeholders. Comfortable having difficult conversations when needed.
• Experience delivering IT services for both large IT suppliers and end user businesses would be hugely advantageous, but not essential.

Very flexible working environment with c. 1 day a week in Coventry. This may be less, or sometimes more depending on business needs.

Genuinely an opportunity to make a difference in the future of the UK and wider environment. The agreed salary is up to £75,000, however this is potentially negotiable if needed.