Information Technology Operations Specialist

JR United Kingdom; Nechells; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology company seeks a Technology Operations Specialist in Birmingham. This role entails providing Level 3 operational support, managing production environments, and collaborating with multiple teams to enhance the resilience of client services. Ideal candidates will have strong expertise in virtualization technologies, incident and problem management, and advanced scripting skills.

Qualifications

• Experience in SRE or DevOps with virtualization technologies, especially Citrix and Nutanix.
• Proficiency in PowerShell for automation.
• Experience with monitoring tools like Systrack, New Relic, and Citrix Analytics.

Responsibilities

• Provide Level 3 operational support for client products and services.
• Manage and operate production environments delivering client products.
• Maintain and execute Disaster Recovery activities for supported products.

Skills

SRE

DevOps

Virtualization

Citrix

Nutanix

PowerShell

Monitoring

Automation

Troubleshooting

Job description

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Information Technology Operations Specialist, Birmingham (Aston)

Client: HCLTech

Location: Birmingham (Aston), United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

Job Description:

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments — no matter how big or small — can be traced back to an idea’s single spark.

It’s that spark — that inner drive — that sets our people apart from our competitors. It enables us not just to pull off game-changing feats but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more, and ultimately, be more fulfilled.

Here is an opportunity to be part of HCL Technologies

Job Title – Technology Operations Specialist

Location – Birmingham

Customer is internalizing the operation of its solution, changing from a Managed Service to an internally managed one. This is an on-premises, Nutanix hosted, Citrix brokered environment supporting approximately 60,000 VDI instances.

The Technology Operations Specialist is accountable for delivering operational support of the client services. The primary focus is on regional level 3 support for deployment and operation of the client's production and UAT environments. The role requires collaboration with other Technology Operations Specialists to cover during absences of the Technology Operations Lead.

This role will involve close collaboration with Monitoring & Stability (L2), Product Managers, Project Managers, and Engineering teams.

The ideal candidate will have experience leading an engineering or operational support team as an L3 Windows Desktop Support or Windows Desktop Engineer, with recent focus on Virtualization Technologies. Strong understanding of incident management, problem management, and ITIL processes is essential.

Your key responsibilities

• Provide Level 3 (SRE) operational support for client products and services.
• Support recruitment, provisioning, and management of Level 2 and Level 3 global teams supporting a 24/7 follow-the-sun environment.
• Manage and operate production environments delivering client products.
• Maintain and execute Disaster Recovery activities for supported products.
• Collaborate with Monitoring & Stability, Virtualization, Mobility, and other EUC functions to enhance availability and resilience of End User products.
• Apply SRE/DevOps frameworks to monitoring and automation.
• Participate in on-call rotations for incident management outside regular hours.
• Uphold company values and ethics.

Your skills and experience

• Background in SRE or DevOps with Virtualization technologies, especially Citrix and Nutanix.
• Experience supporting large, geographically diverse organizations.
• Knowledge of enterprise Windows device administration and management systems.
• Advanced scripting skills in PowerShell for automation.
• Experience with monitoring tools like Systrack, New Relic, and Citrix Analytics.
• Experience with Virtualization product setup and management.
• Managing Citrix virtual tools such as Citrix Director, DaaS, and WEM/UPM.
• Experience with synthetic testing in virtual/desktop environments.
• Proficiency in Nutanix clusters deployment, upgrades, health checks, and capacity planning.
• Ability to monitor system performance, troubleshoot issues, and ensure uptime.
• Collaborative skills with infrastructure, network, storage, and security teams.
• Automation scripting and runbook development.
• Advanced troubleshooting and root cause analysis skills.
• Experience with data protection, backup, and disaster recovery strategies.