Information Technology Operations Lead

JR United Kingdom; West Midlands Combined Authority; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A pioneering design-led business is seeking an IT Operations Lead to oversee day-to-day IT operations. The role involves leading IT functions, managing hardware, and collaborating with teams to enhance IT solutions. This hybrid position values autonomy and teamwork.

Qualifications

• Solid experience in IT operations, ideally in a hands-on environment.
• Comfortable working across teams in a self-managed, high-accountability culture.

Responsibilities

• Leading and supporting the business’s IT function.
• Managing hardware and device life cycles.
• Driving improvements to infrastructure and data security protocols.

Skills

Communication

Organizational Skills

Problem Solving

Tools

Windows

macOS

Android

Google Workspace

AWS

Job description

Role – IT Operations Lead

Location – West Midlands (Hybrid, with occasional travel to London)

Salary – Up to £50,000 + Benefits

Infinite Talent is working with a pioneering design-led business rooted in craftsmanship, collaboration, and continuous innovation. As they expand their technical capabilities, we're helping them find an IT Operations Lead to join their close-knit team and take ownership of day-to-day IT operations across the organisation.

What you’ll be doing:

• Leading and supporting the business’s IT function, from user onboarding/offboarding to day-to-day troubleshooting.
• Managing hardware and device life cycles, from procurement through to secure decommissioning.
• Supporting teams across multiple locations, ensuring systems are secure, reliable, and fit for purpose.
• Collaborating with third-party vendors and internal stakeholders to deliver effective IT solutions.
• Developing processes and documentation around disaster recovery, continuity planning, and compliance.
• Driving improvements to infrastructure, cloud services, and data security protocols.

What we’re looking for:

• Solid experience in IT operations, ideally in a hands-on environment.
• Strong knowledge of Windows, macOS, Android and Google Workspace.
• Awareness of cloud services (particularly AWS) and network security best practices.
• Comfortable working across teams in a self-managed, high-accountability culture.
• Clear communicator who can simplify complex IT matters for non-technical colleagues.
• Well-organised, proactive, and calm under pressure.

This is a great opportunity for someone who thrives in a flat, collaborative structure - where autonomy is valued, and every team member contributes to shared success.