Information Technology Manager

Heaven Media; Woodhurst; Hybrid; GBP 28,000; Full time

Job summary

A growing technology firm in the UK seeks an enthusiastic IT Manager with 2-3 years of experience. This role involves supporting end-users, maintaining IT systems, and implementing AI solutions. The successful candidate will work in a hybrid environment, offering a competitive salary and development opportunities.

Benefits

Competitive salary and benefits

Hybrid working model

Professional development and training opportunities

Flexible working hours

Qualifications

• 2-3 years of experience in a similar IT support role.
• Strong working knowledge of Windows 11 and Microsoft 365.
• Experience with Active Directory and ticketing systems.

Responsibilities

• Provide technical support to internal users through calls and a ticketing system.
• Manage the complete software lifecycle and configuration.
• Identify and implement AI solutions for productivity improvements.

Skills

Problem-solving

Communication

Interpersonal skills

Attention to detail

Education

Degree in Computer Science or related field

Tools

Windows 11

Microsoft 365

Active Directory

Cloud platforms (e.g., Azure)

Job description

Company: Heaven Media Ltd

Location: Office (PE28 3BQ) min. 2 days per week, remainder from home

Contract: Full-time, Permanent

Days/Hours: Mon-Fri 9:00 – 17:30

Salary: £28,000 per annum

We are seeking a proactive and enthusiastic IT Manager with 2–3 years of experience to join our growing team. In this role, you’ll play a key part in supporting end-users, maintaining systems, and helping us deliver high-quality IT services across the business. This is an excellent opportunity for someone early in their IT career looking to develop their skills in a dynamic and collaborative environment.

What You’ll Be Doing

• Provide technical support to internal users via ticketing system, calls, and on-site.
• Manages the complete software lifecycle, from assessing needs and sourcing to configuration, security, upgrades and renewals.
• Identify and implement AI solutions to improve productivity, reduce costs, and enhance customer experience. Ensure responsible use of AI with a strong focus on data ethics, security, and bias mitigation.
• Configure, install, and maintain IT equipment and user accounts (Windows, Office 365, etc.)
• Manage the end-to-end hardware lifecycle from procurement, shipping, tracking and maintenance.
• Support onboarding/offboarding processes, including IT asset setup and recovery.
• Responsible for ensuring the security, performance, maintenance, and continuity of IT infrastructure.
• Document and escalate incidents where necessary, including potential cyber security threats or breaches, following established protocols.
• Maintain IT risk management, storage, archive, recovery, and backup strategies.
• Assist with system updates, backups, and routine maintenance.
• Contribute to internal IT projects and process improvements.
• To undertake any other duties of a similar level and responsibility as may be required.
• To support and participate in the formulation of standards and procedures for quality management and users’ expectations.
• To attend such training/personal development courses as may be considered necessary.

What We’re Looking For

Essential

• 2–3 years of experience in a similar IT support role
• Degree in Computer Science, Information Technology or related field, or equivalent experience.
• Strong working knowledge of Windows 11, Microsoft 365, and basic networking
• Experience with Active Directory, Exchange, and ticketing systems
• Exposure to cloud platforms (e.g., Azure, SharePoint)
• Proven experience managing AI
• Experience servicing remote teams
• Strong problem-solving, communication, and interpersonal skills
• Able to work independently with a proactive, self-motivated approach
• Communicates clearly with both technical and non-technical audiences
• Detail-oriented with a focus on customer satisfaction
• Calm, collaborative, and accountable under pressure

Desirable

• Industry certifications (e.g. CompTIA, Microsoft 365, Cisco, ITIL).
• Basic coding knowledge in PHP, ASP.Net, JavaScript, HTML, CSS, and PowerShell scripting
• Project management certification (e.g. PRINCE2, PMP).
• Cybersecurity qualifications (e.g. CISSP, Security+).
• Experience in a marketing, creative or tech/gaming environment

What We Offer

• Competitive salary and benefits
• Hybrid working model
• Professional development and training opportunities
• Supportive team environment
• Employee Assistance Program (EAP)
• Paid sick leave
• Flexible working hours & hybrid working
• Birthday/life-event day off
• Cycle to work scheme
• Social events
• Employee recognition and reward schemes
• Free on-site parking
• Employee referral program