Information Technology Manager

ZipRecruiter; Theale; On-site; GBP 50,000 - 70,000; Full time

Job summary

A growing global technology company is looking for an IT Manager. In this strategic role, you will oversee daily IT operations, support junior staff, manage systems, and collaborate on training initiatives. Ideal candidates will have proven IT management experience, strong communication skills, and a commercial mindset.

Qualifications

• Strong commercial awareness and prioritisation skills.
• Proven track record in high-volume environments.
• Excellent communication skills across all technical abilities.

Responsibilities

• Oversee daily IT operations and ensure smooth functionality.
• Provide guidance to IT Technician and resolve complex issues.
• Collaborate with Learning Academy for IT training development.

Skills

Communication

Stakeholder Management

Relationship Building

Education

Proven experience within an IT Manager position or similar role

Tools

Windows IT Infrastructure

Microsoft 365

Azure AD

PowerShell

Active Directory

IP Networking

Salesforce

Okta

Job description

Job Description

Clarify is growing at an impressive rate as we continue to broaden and deepen the solutions we provide to global enterprise technology brands and high growth scale-ups. As a result of our success, we’re looking for an IT Manager to join the Business Partnering team. As a security conscious and commercially aware IT expert, this is a high-impact opportunity to establish yourself within our growing organisation

Responsibilities

• Oversee daily IT operations, ensuring smooth functionality across all systems, networks, and software applications
• Provide guidance, support, and mentorship to an IT Technician, delegating tasks and ensuring timely issue resolution
• Working to KPI’s in line with business needs Assisting with “hands on” day to day IT support Serve as the first point of escalation for complex technical issues, providing hands-on support for troubleshooting, system maintenance, and network management
• Collaborating with our Learning Academy to identify and build training for new IT systems
• Monitoring the use of equipment, software, and services to ensure functionality and efficiency Identifying the need for upgrades, configurations or new systems

Experience

• Proven experience within an IT Manager position or similar role
• Strong commercial awareness
• Proven ability to prioritise effectively and manage the expectations of both internal and external stakeholders at all levels
• Excellent communication skills to all levels of the business and all technical abilities
• A proven track record delivering in a high-volume environment
• An excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed

Technical experience

• Windows IT Infrastructure
• Microsoft 365 deployments (Teams, Sharepoint et al)
• On Premise Active Directory with Group Policy Objects
• Azure AD with Microsoft InTune
• IP Networking design and administration
• PowerShell
• Support of remote office and home users
• Knowledge of our technology stack: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint