Information Technology Manager

TN United Kingdom; Cardiff; On-site; GBP 50,000 - 55,000; Full time

Job summary

An established industry player is seeking an experienced IT Manager to lead a dynamic team in Cardiff. This role offers the chance to manage IT operations, ensuring top-notch support for hundreds of users while driving cloud initiatives and enhancing security measures. You will be responsible for developing your team, conducting performance management, and collaborating with other technical leaders to meet business objectives. If you're passionate about technology and team leadership, this is a fantastic opportunity to make a significant impact in a thriving environment.

Benefits

Strong benefits package

Qualifications

• Proven experience as an IT Manager with hands-on technical skills.
• Strong troubleshooting skills and ability to work to strict SLAs.

Responsibilities

• Lead the IT support team and manage day-to-day operations.
• Support hundreds of end users and oversee ticketing queues.

Skills

Cloud services

Cyber Security

IT Change Management

Troubleshooting skills

People management

Tools

Azure

Job description

Job Title: IT Manager

IntaPeople is currently working with a large technology provider seeking an experienced IT Manager to join their team.

This is a fantastic opportunity for an IT Manager with expertise in Cloud services, Cyber Security, and IT Change Management. You will lead the day-to-day operations of the site, managing 4-5 direct reports within a small but experienced IT team.

Your responsibilities include leading and managing the IT support team, supporting hundreds of end users, conducting 1-to-1s, development plans, and performance management.

Key Requirements:

• Proven experience as an IT Manager, including hands-on technical skills and people management
• Strong troubleshooting skills
• Experience with cloud services such as Azure
• Ability to work to strict SLAs and prioritize customer satisfaction

You will report to the Head of Technical Services and collaborate with other technical leads to support business growth and functionality. You will also work with the Service Delivery Manager to oversee ticketing queues and ensure KPI targets are met.

Role Details:

• Location: Onsite in Cardiff
• Working hours: 37.5 hours/week, split between shifts from 8:00 to 19:00 (including one later shift per week)
• Salary: £50,000 - £55,000, depending on experience
• Benefits: Strong benefits package

For more information, please contact Nathan Handley at 02920 252 500 or click 'APPLY' to be considered. Please note, candidates must be able to travel daily to the customer site in Cardiff; remote working is not available for this position.