Information Technology Help Desk Analyst

JR United Kingdom; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Information Technology Help Desk Analyst in Dartford. The successful candidate will provide 1st and 2nd line support, manage incidents, and assist with various technologies. This role offers career progression and exposure to advanced Microsoft solutions, ideal for those passionate about technical support.

Qualifications

• Previous experience in a desktop support role within a professional environment is essential.
• Strong communication skills and a desire to develop technical expertise in Microsoft technologies.

Responsibilities

• Provide 1st and 2nd line support to clients across the UK.
• Manage incidents and tickets and support a range of technologies.
• Handle technical issues related to network connections and user profiles.

Skills

Communication

Technical Support

Problem Solving

Education

Desktop Support Experience

Driving License

Tools

Windows Server

MS Azure Active Directory

VoIP Systems

Job description

Job Title: Information Technology Help Desk Analyst, Dartford

Client:

Comtecs Group

Location:

Dartford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

10.06.2025

Expiry Date:

25.07.2025

Job Description:

We are seeking an IT Support Analyst / Helpdesk Support Analyst to join a well-established MSP in Maidstone, Kent. The role involves providing 1st and 2nd line support to clients across the UK, managing incidents and tickets, and supporting a range of technologies including Windows 10/11, MS Office 365, MS Exchange, Active Directory, InTune, Endpoint Manager, LAN/Wireless/VPN, and VoIP systems.

The successful candidate will support users remotely and on-site, handle technical issues related to network connections, user profiles, and applications, and assist with printer and mobile device management. Experience with creating and managing user accounts in Windows Server and MS Azure Active Directory is essential.

Ideal candidates will have previous experience in a desktop support role within a professional office environment, with strong communication skills and a desire to develop their technical expertise in Microsoft technologies. A driving license and access to a car are advantageous for attending client sites.

This role offers career progression and exposure to cutting-edge technology within the Microsoft stack. The office location is in Maidstone, easily accessible from nearby towns.

Note: This vacancy is managed by the IT Recruitment Division of Comtecs and is based within a MSP environment.