Information Technology Field Technician

Stratospherec Limited; Leicester; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading UK Children’s Services provider is seeking an IT Field Support Technician to join their team in Leicestershire. The role involves providing high-quality support to users nationwide, assisting with IT infrastructure setup, and resolving support tickets. Candidates should have strong skills in network configuration and troubleshooting, along with a proactive approach to IT support.

Benefits

Extensive benefits

Qualifications

• At least one year of commercial experience as an IT Field Support Technician.
• Good understanding of Microsoft Desktop Operating Systems and Windows Domain networks.
• Willingness to study for networking qualifications if not already qualified.

Responsibilities

• Help the helpdesk resolve 1st and 2nd line support tickets.
• Assist in setting up computers and networking equipment for new sites.
• Provide remote and on-site network support and maintenance.

Skills

Problem Analysis

TCP/IP Networking

Microsoft Office 365

Active Directory

Network Configuration

Education

Networking qualification (e.g., CompTIA N+, CCENT, CCNA)

Job description

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Stratospherec Limited provided pay range

This range is provided by Stratospherec Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Stratospherec Limited

Helping CTOs, IT Managers, and Managing Directors find top Tech Talent for their teams | .Net Software Development

IT Field Support Technician - Leading UK Children’s Services Provider – Leicestershire - Up to 31K plus bens

My client, a leading nationwide Children’s Services provider, has a wonderful opportunity for a highly motivated, friendly, and supportive IT Field Support Technician to join its team. If you are an experienced IT Field Support Technician with strong skills in 1st and 2nd line support, network configuration, and troubleshooting, and are confident travelling to maintain and set up new sites when required, then this is an excellent opportunity where your work will make a real difference!

If you have at least one year of commercial experience as an IT Field Support Technician and enjoy being mobile and helping colleagues at all levels across various sites with their IT and networking, then this role is perfect for you. Your expertise will help set up and maintain the company’s sophisticated IT infrastructure by providing high-quality remote and on-site support to users nationwide.

You will work closely with the Network & Field Operations Manager and other IT Support Team members to ensure smooth IT service operations. The role involves travel to sites mid-week, with the remainder of the week spent at the Leicestershire HQ supporting the helpdesk in resolving 1st and 2nd line support tickets, including remote and telephone support to end users.

Key Responsibilities

• Help the helpdesk resolve 1st and 2nd line support tickets, providing remote and telephone support to end users.
• Assist in setting up staff and education computers, phones, and networking equipment for new sites.
• Support user administration tasks on the company’s IT systems.
• Travel to other sites as needed if issues cannot be resolved remotely.
• Provide remote and on-site network support and maintenance.
• Perform other tasks as assigned by the IT Service Manager, Network & Field Operations Manager, and Head of Group IT.

Essential Key Skills and Experience

• Good understanding of Microsoft Desktop Operating Systems, Active Directory, and Windows Domain networks.
• Ability to work with staff at all levels, independently and proactively prioritizing tasks.
• Methodical approach with thorough problem analysis and resolution skills.
• Understanding of Microsoft Office 365 and commonly used software applications.
• Strong knowledge of TCP/IP networking, LANs, VLANs, Subnets, etc.
• Knowledge of wireless networking, SSID’s, WPA security, etc.
• Networking qualification (e.g., CompTIA N+, CCENT, CCNA) is preferred; willingness to study for these if not already qualified.

Desirable Skills and Experience

• Experience with Helpdesk Ticket systems and basic understanding of Microsoft Server OS.
• Basic understanding of database structures and usage.

This role offers a salary up to 31K plus extensive benefits. Please contact us soon to learn more about this exciting opportunity.