Information Technology Field Technician

Hays; Haywards Heath; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative IT services firm is seeking a skilled IT Technician for a 12-month fixed-term contract. In this role, you will be pivotal in upgrading IT equipment across the business, ensuring smooth deployment and user satisfaction. Your expertise in desktop support within a Windows environment will be essential as you engage with users of varying technical skills, manage device configurations, and maintain accurate records. This dynamic position offers the chance to work closely with project managers and travel across the UK, making a real impact on the organization's IT capabilities. If you're ready to take on this exciting challenge, apply now!

Benefits

Mileage reimbursement

Accommodation booking

Flexible working hours

Qualifications

• Hands-on IT support experience in desktop support within a Windows environment.
• Ability to manage workload and meet project rollout milestones.

Responsibilities

• Deploy and build various IT hardware including PCs and Laptops.
• Support users post-migration and provide standard IT desktop support.

Skills

Desktop Support

Attention to Detail

User Engagement

Project Management

Tools

Active Directory

Intune

Entra ID

Job description

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Your new role

To support the upgrade of IT equipment across the business, my client has an opportunity for an IT Technician to join the team and assist with the deployment of hardware across a 12-month fixed-term contract. This will include:

• Owning and delivering the build and deployment of various IT hardware including PCs, Laptops, Mobile Phones, Tablets, Printers and Scanners.
• Carrying out device builds, following standard build processes and carrying out robust quality control.
• Deploying devices to sites and users – migrating users from old hardware to new, including migration of files and settings and ensuring user satisfaction – both in-person on sites across the UK and remotely.
• Making changes to user and device configuration and group memberships using either Active Directory, Intune, Entra ID or other similar tools.
• Supporting users’ post-migration with any queries or concerns and providing standard IT desktop support services.
• Maintaining highly accurate records of hardware issued in the asset management database.
• Refurbishing and cleansing equipment for reuse or recycling.
• Working closely with our PMO function and assigned Project Managers, updating on task progress and escalating risks or dependencies where necessary.
• Travel to sites across the UK will be required with mileage and subsistence paid and accommodation booked using our group travel booking solution.

What you’ll need to succeed

• Essential hands-on IT support experience demonstrated high-level capability in desktop support within a Windows environment.
• Confidently engage with users of varying technical skills in a fast-paced setting.
• Exhibit extreme diligence and a high degree of attention to detail.
• Effectively manage your workload to meet and deliver on agreed project rollout milestones.
• Own a vehicle insured for business use, possess a full UK driving licence, and be willing to travel to sites across the UK.

What you need to do now

• If you're interested in this role, click 'apply' to forward an up-to-date copy of your CV, or call us now.
• If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting