Information Technology Field Engineer Full Time | £34,500 – £37,500 DOE | South of England | 4%[...]

DarkKnight; Newbury; On-site; GBP 34,000 - 38,000; Full time

Job summary

A leading IT Services provider is seeking an IT Field Engineer to join their team. This hands-on role will involve client interaction and the opportunity to work on various IT projects across the South of England. This position offers a competitive salary, travel expenses, and significant career growth potential within a supportive, employee-focused culture.

Benefits

Travel expenses covered

Company pension

Funded Microsoft and cybersecurity training

Company laptop and mobile phone

4% share option after 6 months

Qualifications

• Experience installing firewalls (WatchGuard, Fortinet).
• Solid Windows Server installation and troubleshooting.
• Strong understanding of DNS, DHCP, VLANs.

Responsibilities

• Build and maintain client relationships through service.
• Lead IT projects from design to implementation.
• Troubleshoot network, server, and endpoint issues.

Skills

Customer Service

Networking

Troubleshooting

Job description

Information Technology Field Engineer Full Time | £34,500 – £37,500 DOE | South of England | 4% share option

Information Technology Field Engineer Full Time | £34,500 – £37,500 DOE | South of England | 4% share option

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Darkknight is a youthful, growing business with the ideal of becoming an employee-owned company — ensuring that everyone shares in the rewards of their hard work and dedication. As a forward-thinking Managed Service Provider (MSP), we’re focused on leading the way in security-first IT support and architectural excellence. Join us and be part of a team that's building something meaningful, with a real stake in its future.

The Role

About Darkknight

Darkknight is a youthful, growing business with the ideal of becoming an employee-owned company — ensuring that everyone shares in the rewards of their hard work and dedication. As a forward-thinking Managed Service Provider (MSP), we’re focused on leading the way in security-first IT support and architectural excellence. Join us and be part of a team that's building something meaningful, with a real stake in its future.

The Role

We’re looking for a confident and capable IT Field Engineer to join our tight-knit team. This is a hands-on, all-rounder role suited to someone who thrives in a small business environment. You'll be out on customer sites across the South of England, and when not in the field, you'll work from our main office.

As part of a growing business, you’ll also contribute to helpdesk support when needed and occasionally represent Darkknight at networking events. As a future shareholder, we expect you to represent the business with pride — as if it were your own.

Key Responsibilities

·Build and maintain strong relationships with clients through excellent service

·Lead small to mid-sized IT projects from design through to implementation

·Install, configure, and support a range of IT hardware and software

·Troubleshoot and resolve network, server, and endpoint issues

·Provide on-site and remote support to end-users

·Carry out proactive maintenance tasks under Darkknight’s managed services

·Contribute to the service desk and internal process improvements

Occasionally attend local events to promote Darkknight’s services

Required Skills and Experience

·Experience installing and configuring firewalls (e.g., WatchGuard, Fortinet)

·Solid Windows Server installation and troubleshooting experience

·Strong understanding of networking (DNS, DHCP, VLANs, routing, etc.)

·Excellent customer service and communication skills

·Full UK driving licence and willingness to travel

Desirable Skills

·Microsoft certifications (e.g., AZ-104, MS-900)

·Experience with Microsoft 365 and Azure

·Awareness of cybersecurity tools and practices

·Familiarity with Intune, MDM, and backup solutions

Working Hours

• Monday to Friday, 9:00 AM – 5:30 PM

• Expected to be on client site during working hours

Salary & Benefits

·£34,500 – £37,500 per annum, depending on experience

·Travel expenses covered

·Company pension

·Funded Microsoft and cybersecurity training with certification support

·Company laptop and mobile phone

·4% share option after 6 months for the right candidate

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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