Information Technology Engineer

Cubiq Recruitment; Greater London; Hybrid; GBP 38,000; Full time

Job summary

An established industry player in IT support is seeking a passionate individual to join their dynamic team in North London. This role offers a blend of onsite and remote work, providing the opportunity to engage with clients directly while resolving technical issues. With a focus on professional growth, the company promotes a culture of continuous improvement and offers an attractive benefits package, including enhanced maternity and paternity leave, private medical insurance, and opportunities for paid certifications. If you are eager to develop your skills and contribute to a collaborative environment, this position is perfect for you.

Benefits

25 Days Holiday + Bank

Option to carry 5 days holiday over

Enhanced Maternity and Paternity

Company Pension Scheme

Company Sick Pay

Free Onsite Parking

Hybrid working (3 days onsite/2 days from home)

Private Medical

Company socials/events

Paid Certifications & Qualifications

Qualifications

• Experience in IT support roles with strong customer service skills.
• Knowledge of hardware setups including Laptops, PCs, and Macs.

Responsibilities

• Respond to support requests via phone, email, and ticketing system.
• Visit client sites for scheduled support and provide technical help.
• Log, classify, and prioritize tickets with clear communication.

Skills

Helpdesk/Service Desk Experience

Office 365 Management

Windows 10/11 Proficiency

Networking Knowledge (DNS/DHCP)

Active Directory Experience

IT Certifications (CompTIA, MCP)

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Cubiq Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Cubiq Recruitment

Specialist Headhunter within Cloud, HPC, Infrastructure & Network across the UK and Europe

North London – 3 Days Onsite/2 Days WFH

Up to £38,000 + Benefits

Previous MSP/Consultancy experience is essential

What’s in It for You:

• 25 Days Holiday + Bank
• Option to carry 5 days holiday over
• Enhanced Maternity and Paternity
• Company Pension Scheme
• Company Sick Pay
• Free Onsite Parking
• Hybrid working (3 days onsite/2 days from home after probation)
• Private Medical
• Company socials/events
• Season Ticket Loans
• Paid Certifications & Qualifications
• Annual Salary Reviews

The Opportunity

Join a leading Managed Service Provider based in London, that delivers Enterprise-grade IT Support, Security and consulting solutions (25+ years in business) to businesses across multiple sectors in the UK.

As a company experiencing significant growth, both organically and through acquisitions, they are expanding their technical team to support their growing portfolio of clients. They are dedicated to fostering a professional and collaborative work environment! They encourage employees to develop their skills, grow within the organisation and contribute to a culture of continuous improvement.

Your Responsibilities:

• Respond promptly to support requests via phone, email and ticketing system
• Visit client sites for scheduled support and provide face-to-face technical help when required
• Accurately log, classify, and prioritise tickets - keep clear notes and update users and IT officers throughout the ticket’s lifecycle
• Identify and escalate recurring IT issues that need a long-term fix, escalate other issues using the correct internal process
• Write and maintain technical guides and user instructions
• Work closely with partners and third-party vendors to resolve customer issues efficiently
• Deliver strong customer service and support while managing your own ticket queue
• Stay up to date with tech and cyber security changes relevant to clients

What You’ll Need:

• Previous Helpdesk/Service Desk Experience (Telephone/Email/Face-to-Face Support)
• Office 365 Experience and Management
• Proficient with Windows 10/11 & Intune (Or other MDM)
• Hardware Setups – Laptops, PCs, Macs and Mobiles for End Users
• Strong Networking Knowledge (DNS/DHCP)
• Experience with Active Directory & Group Policies
• Excellent communication skills and team player
• Be decisive and have the passion to problem-solve
• IT Certifications are an Added Bonus (CompTIA, MCP etc)

How to Apply:

If this opportunity looks like something you could be interested in and would like to find out more, please apply with an up-to-date CV.

Key Words - IT Support, IT Support Technician, 2nd Line Support, IT Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services and Technology, Information and Media

Referrals increase your chances of interviewing at Cubiq Recruitment by 2x

Get notified about new Information Technology Engineer jobs in London Area, United Kingdom.

Information Technology Infrastructure Engineer

Systems Engineer - Junior-Mid - Systematic Hedge Fund - £150k

IT Operations Engineer, End User Computing

London, England, United Kingdom 1 month ago

IT Operations Engineer, End User Computing

London, England, United Kingdom 1 week ago

Systems Engineer - Systematic Hedge Fund - £150k

London, England, United Kingdom 18 hours ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 3 days ago

Graduate IT Operations Engineer – Trading / Market Data

City Of London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Surbiton, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 months ago

Basildon, England, United Kingdom 5 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 5 months ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 5 months ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

Bishop's Stortford, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.