Information Technology Administrator

Peregrine; Darlington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading workforce solutions company in Darlington is seeking an IT Support Specialist to assist internal customers and ensure high standards of IT service. The role includes managing support calls, user permissions, and deploying Windows 11 across the organization. Candidates should have a degree in IT or relevant experience, along with knowledge of Microsoft technologies. This position offers a permanent role with diverse benefits.

Benefits

Life Assurance

5% annual bonus

Pension Scheme – Employer matched to 5%

Voluntary Benefits – Health Cash Plan, Dental, Will Writing

Annual Leave – 23 days rising to 27

Sick Pay – Increasing with service

Qualifications

• Degree in IT or similar field or relevant experience.
• Ability to provide IT support and troubleshooting.
• Knowledge of deploying operating systems.

Responsibilities

• Provide IT support to internal customers.
• Manage user permissions on IT systems.
• Assist in the deployment of Windows 11.

Skills

Knowledge of Information Management and Technology

Familiarity with Microsoft Office Software

Active Directory experience

Knowledge of DHCP, DNS and Group Policy

Windows 11 Deployment experience

Education

Degree or equivalent qualification

Job description

At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now.

How Specialist Talent Works:

At Peregrine, we find the best talent for our clients. Unlike traditional contractors, where you are hired by the client, you remain a permanent employee of Peregrine, with access to all our standard benefits:

· A Permanent Position in a Market-Leading Workforce Solutions company

· Life Assurance

· 5% annual bonus

· Pension Scheme – Employer matched to 5%

· Voluntary Benefits – Health Cash Plan, Dental, Will Writing etc

· Annual Leave – 23 days rising to 27 with length of service

· Sick Pay – Increasing with length of service

The Role:

In this role you will make a difference by providing IT support to internal customers, ensuring systems are maintained and supported to the highest standards.

You will ensure that all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures.

You'll be the first point of contact for all customers with IT Services queries, including answering calls, logging incidents onto the service desk system, performing password resets, application configuration resets, and managing user permissions on IT systems.

In addition to business-as-usual support, you will also play a key role in the deployment of Windows 11 across the organisation, assisting with configuration, testing, and rollout activities.

You will also contribute to the ongoing improvement of data quality and system performance throughout the organisation.

Key Responsibilities:

· To provide assistance, advice, and fault resolution to users of IT equipment, systems and network.

· To ensure that all support calls and requests are dealt with promptly and effectively in accordance with defined policies and procedures.

· To install operating systems and software applications

· To Assist in system upgrades and rollouts across the organisation as directed

· To configure, audit, and install new PCs, printers and other equipment.

· To assist in replacement and upgrading of existing IT equipment, including data transfer and replacement of hard disks, memory etc.

· To dispose of redundant IT equipment in accordance with organisational procedures.

· To assist with general systems, support and housekeeping tasks

Knowledge, Qualifications and Experience:

Essential

· Knowledge of a range of Information Management and Technology areas acquired through qualification to Degree or equivalent level, or relevant experience

· Knowledge and experience of Microsoft Office Software, Active Directory, DHCP, DNS and Group Policy Knowledge and experience of deploying operating systems

Desirable

· Windows 11 Deployment experience

· Microsoft Qualifications

About us:

At Peregrine, we see beyond the immediate and look to the horizon. We build lasting, meaningful partnerships with our clients, and deliver flexible solutions for every resourcing need, both now and in the future. Together, we help our clients to engage, develop and harness the skills they need to achieve and grow the workforce they want.

Our culture:

At Peregrine we embrace fresh ideas, and we love learning fast. Our solutions are trusted and established, so we have the confidence of knowing we have a solid foundation. We rely on openness and honesty, and we’re always ready to help each other out. And we believe that our work can benefit society – whether it’s finding the digital talent of the future or being a driver for social mobility.

Our commitment to diversity:

At Peregrine, we’re proudly committed to championing diversity and inclusion, with company-wide initiatives to drive greater social mobility and reduce our environmental impact. Our teams represent a huge breadth of cultures, languages, and ethnicities, and over 20 different nationalities. We also employ candidates from a range of educational and socioeconomic backgrounds. Our partnerships with numerous charities ensure that we can stay well-informed and continue to improve our practices for the future. It reflects in the way we recruit for our clients as we assist them in becoming more diverse.