Information Security Resolution Manager

Ralph Lauren Corporation; Watford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fashion retailer in Watford is seeking a proactive Security Resolution Manager to support its cybersecurity team. The ideal candidate will manage security incidents, ensuring compliance with regulations and data protection standards. Responsibilities include incident response coordination, access controls management, and cross-functional collaboration. Strong communication skills and extensive experience in cybersecurity are essential. This role offers the chance to work closely with both regional and global teams while maintaining high security standards.

Qualifications

• Substantial experience in information security, managing cyber issues and resolution.
• Strong technical understanding of cybersecurity and data protection.
• Relevant security certifications (CISSP, CISM, etc.) preferred.

Responsibilities

• Coordinate and manage the response to cybersecurity and data incidents.
• Ensure access controls align with global security policies.
• Monitor compliance with data protection policies.
• Deliver cybersecurity awareness training to regional teams.

Skills

Effective communication skills

Proactive problem-solving

Cybersecurity knowledge

Cross-functional team collaboration

Job description

Position Overview

We are seeking an experienced and proactive Security Resolution Manager to support our Chief Information Security Officer (CISO) team in managing and resolving security incidents and data exposure risks. The ideal candidate will possess effective communication skills, a strong technical background in cybersecurity, and proven experience in managing issue resolution processes. This role will serve as a key liaison between regional teams and global cybersecurity leadership, ensuring alignment with evolving regulations, data protection and enterprise security standards.

Key Responsibilities

1. Security Operations & Incident Management

• Coordinate and drive to remediation the response to escalated cybersecurity and data incidents, including third-party breaches.
• Conduct root cause analysis and implement corrective and preventive actions.
• Maintain detailed incident records and provide timely updates to internal and external stakeholders.
• Continuously improve incident response processes and reduce response times.
• Collaborate with risk and compliance teams to integrate incident response into broader risk strategies.

2. Manage Data Exposure Risks

• Ensure access controls are aligned with global security policies.
• Monitor and improve access management and DLP processes.
• Track and resolve DLP alerts and incidents with proper documentation.

3. Data Protection & Privacy

• Coordinate with the Data Protection Officer to assess and respond to personal data breaches in line with GDPR and local regulations.
• Support the integration of privacy-by-design principles in systems, processes, and vendor engagements.
• Monitor compliance with data protection policies and contribute to internal audits and readiness assessments.
• Contribute to the identification and mitigation of data protection and privacy risks across business operations, supporting proactive compliance with data protection regulations.

4. Cross-Functional Collaboration & Communication

• Work closely with global and regional teams (SOC, Data Protection, Risk & Compliance, IT, Legal) to resolve issues and remove blockers.
• Align with the global CISO on strategy, objectives, and regulatory engagements.
• Deliver cybersecurity awareness and training tailored to regional threat landscapes.

Support the integration of new business units, ensuring adherence to security standards.

Experience, Skills & Knowledge

• Substantial experience in information security, with proven experience in managing cyber issues and resolution processes.
• Strong technical understanding of cybersecurity technologies, threat landscapes, data protection, and security operations practices.
• Excellent communication, problem-solving and organizational skills
• Ability to lead and collaborate with cross-functional teams
• Relevant security certifications (e.g., CISSP, CISM, CRISC, ITIL) are a plus.