Information Resource Manager

Baker & McKenzie Rechtsanwaltsgesellschaft mbH; Belfast; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global law firm is seeking an Information Resource Manager to oversee all aspects of Information Product Management and library services. The successful candidate will act as the firm's face for these services, manage teams, and drive procurement efficiencies. They will work closely with various stakeholders to ensure operational excellence and service design. Benefits include comprehensive health cover, life assurance, and a focus on diversity and inclusion.

Benefits

Private health cover

Income protection

Life assurance

Employee assistance plan

Qualifications

• Extensive experience in global and regional library and knowledge services.
• Proficient with data analysis and complex service environments.
• Proven leadership in managing virtual teams.

Responsibilities

• Lead Information Product Management teams, ensuring high performance.
• Design service materials and manage performance metrics.
• Drive procurement for practice and subscription products across functions.

Skills

Leadership

Vendor negotiation

Project management

Data analysis

Communication

Flexibility

Education

Degree in library, information science, or legal information management

Tools

GenAI tools

Job description

The Information Resource Manager will be an owner and business lead for all the Information Product Management and library services, overseeing their design, adoption, performance, and continuous improvement. They will act as the 'face' of the services at all organizational levels. The role involves working closely with the Information Product Management Lead and being accountable for service design, monitoring, managing performance, quality, and operational aspects of the services. Additionally, the individual will manage all Center teams, providing global information product management services.

The role will also drive procurement and management of practice, functional, global, and regional products and subscriptions for the firm's practice groups and functions, ensuring value and ROI. This includes managing, negotiating, and reviewing supplier contracts, including those with GenAI capabilities, following global procurement guidelines, IPM, and AI policies, and achieving savings targets.

Baker McKenzie is the world’s leading law firm with offices worldwide. Our Belfast Centre hosts over 400 colleagues in legal and professional services.

We offer comprehensive workplace benefits, including private health cover, income protection, life assurance, and an employee assistance plan, making us a desirable employer in Belfast.

We are committed to promoting inclusion, diversity, and equity, providing careers as individual and exceptional as you.

Responsibilities:

• Service Orientation:
• Act as the 'face' of the service firm-wide, leading adoption and representing the service at all organizational levels.
• Collaborate with key internal teams and external suppliers to define and implement information product management services, ensuring alignment with firm strategies and adding value.
• Design and approve service materials, define KPIs and SLAs, monitor performance, and manage operational aspects.
• Work with other Knowledge Service Owners to ensure high-quality output and operational management.
• Engage with clients and stakeholders to gather feedback, understand requirements, and identify improvements.
• Support the adoption and ROI of subscriptions, managing demand and advising on best practices.
• Lead service design and improvement projects and support global Knowledge initiatives.
• Manage and support complex information product requests, acting as team lead when necessary.

People Management:

Lead and monitor the Center's Information Product Management teams, ensuring high performance and capacity planning.

Ensure ongoing development and training for teams, adapting to technological and market changes.

Support other management needs within the Knowledge teams as required.

Knowledge & Expertise:

Maintain expertise in information management services, market developments, and GenAI products, building networks internally and externally.

Manage procurement of strategic resources, establishing best practices and vendor relationships.

Understand and document complex business requirements across the firm.

Be recognized as the go-to expert for issues and solutions related to information product management.

Operational Efficiencies, Quality, and Risk Mitigation:

Handle service issues and feedback to ensure quality and minimize risks.

Leverage GenAI tools to enhance productivity and quality.

Oversee communication and training content development regarding services.

Define and analyze processes, policies, and best practices for content management, conducting audits and reporting to identify improvements.

Collaborate with technical teams to support service-related support, training, and upgrades, including workflow tools and reporting dashboards.

Skills and Experience:

Degree in library, information science, or legal information management preferred.

Extensive experience in global and regional library, knowledge, and research services, with strong vendor negotiation skills.

Proficiency with AI tools, data analysis, and experience in complex service environments.

Proven leadership in managing virtual teams and driving service improvements.

Strong project management, technical, and communication skills.

Ability to build relationships, facilitate stakeholder engagement, and make sound decisions.

Flexibility to work across different time zones.