Information Request Officer Mental Health Services

Compass Associates; United Kingdom; Remote; GBP 30,000; Part time

Job summary

A leading mental health services provider in the UK is seeking an Information Request Officer to manage data protection requests. This part-time role (22.5 hours/week) offers flexible working options. The ideal candidate will have experience in data protection and knowledge of UK GDPR, with a strong focus on maintaining compliance and supporting clients’ information rights. This position provides an opportunity to contribute to governance and patient trust in a growing organization.

Benefits

Flexible working hours

Opportunity for professional growth

Qualifications

• Experience in a similar data protection-focused role.
• Strong knowledge of UK GDPR and Data Protection Act 2018.
• Background in healthcare or mental health services is advantageous.
• High attention to detail and professional handling of sensitive information.
• Comfortable working independently and flexibly.

Responsibilities

• Coordinate responses to information requests in compliance with data protection laws.
• Maintain records of information requests and outcomes.
• Provide clear information while adhering to data protection guidelines.

Skills

Data Protection compliance

Record keeping

Communication

Attention to detail

Job description

Information Request Officer Mental Health Services

Part Time (22.5 hours per week)

Remote / Flexible Working

Teeside

GBP30,000 p.a (Pro Rata)

Compass Associates have partnered exclusively with a leading, award-winning mental health services provider who offer a variety of services to children, families, adults and workplaces both in the Teeside area and further afield.

They are currently seeking an Information Request Officer to join their team. This is a brand-new role created due to significant growth in information access demands as the business continues to expand. A pivotal opportunity for an individual to bring expertise and structure to an area critical to governance and patient trust.

Responsibilities:

• Coordinate and respond to information and subject access requests in compliance with the Data Protection Act, UK GDPR, and relevant regulations, ensuring timely and effective processing.
• Retrieve and review information from digital and paper records, ensuring compliance with legal and regulatory requirements.
• Maintain accurate records of all information requests and their outcomes.
• Provide clear and accurate information while adhering to data protection guidelines.
• Liaise with clients, internal teams, and external professionals as needed. Support clients, their representatives, and staff in understanding and exercising their information rights under data protection laws.
• Perform general administrative tasks to support the Information Governance team.
• Use discretion in sharing information with internal and external stakeholders.
• Maintain an organised filing system, including archiving and disposal in line with policy.

Requirements:

• Previous experience in a similar SAR or data protection-focused role
• Strong working knowledge of UK GDPR, the Data Protection Act 2018, and exemptions
• Background in healthcare, mental health, or psychological services understanding of clinical language is highly advantageous
• High attention to detail, with the ability to handle distressing or sensitive information professionally
• Comfortable working independently and flexibly this role is hybrid with options to suit school hours or other commitments

If you would like to be considered for this exciting opportunity, please contact Simon Codling directly.

Recommendations:

Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer GBP200 worth of John Lewis Vouchers for each successful recommendation.