Information Point Adviser

University of the West of England; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A major UK university in Bristol seeks enthusiastic individuals for campus-based support roles. In these positions, you'll address student queries in a fast-paced environment, providing vital assistance and information. Ideal candidates will excel in communication and customer care, and have an understanding of student challenges. The role offers a hybrid work model, with opportunities to work from home on occasion, while predominantly being campus-based.

Benefits

Generous annual leave

Opportunities for training and development

Onsite nursery

Qualifications

• Experience in a customer-facing role.
• Ability to deal with challenging situations.
• Knowledge of student experience in Higher Education is desirable.

Responsibilities

• Deal with student queries in a dynamic environment.
• Triage and refer queries appropriately.
• Handle routine admin tasks including calls and appointments.

Skills

Excellent communication skills

Customer care skills

Ability to handle emotional distress

Good IT skills

Attention to detail

Job description

About This Role

Student and Campus Life Services provides support for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of emotional and practical issues – from money management, fees and funding to course-related issues and wellbeing.

About You

We are looking for two enthusiastic, customer-focused, resilient, and flexible individuals to work full-time, 37 hours per week on a permanent basis. Currently there is the opportunity to work in a hybrid way, working from home on occasion however this is a campus-based role predominantly.

One role will be based at City Campus and the other role will be based at Frenchay Campus and Glenside Campus. You will work standard office hours all year round (8.30-16.30 or 9.00-17.00). Occasionally you may need to work on any campus according to business need.

You will work on front desks dealing with queries as they arise in a fast paced and pressurised environment, triaging queries and referring or signposting where appropriate. You will also provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks.

The Information Point service supports students who are often in emotional distress. We are looking for someone who has excellent communication and customer care skills and who can approach their work in a calm, positive and empathetic manner. A knowledge of student experience within a Higher Education setting is desirable, along with an understanding of mental health issues.

The role requires knowledge of a wide range of subjects and so, the ability to learn and absorb knowledge quickly and to communicate this effectively in writing, over the phone and in person are essential skills for this role. The variety of questions received means that no two days are the same.

You will have a can-do attitude and foster this amongst colleagues and be able to respond positively to rapidly changing situations. You will be resilient and able to deal with challenging situations. You will also be required to provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks. It will be essential to have good IT skills and be digitally capable in a range of systems and processes. Attention to detail is also a key requirement of the roles.

Where is this role based?

One post is based at our City Campus in Bristol city centre which comprises of Bower Ashton Studios, Arnolfini, Spike Island and Watershed and is home to UWE Bristol's creative and cultural subjects.

The second post is based at both Frenchay Campus and Glenside Campus. Frenchay is a lively campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed. Glenside Campus is set within beautiful grounds in Stapleton, just three miles north east of Bristol City Centre.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol , our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges.

We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community .

We are proud to be part of a dynamic, multicultural city that celebrates diversity, we’re always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our stimulating and supportive community where we’ll help you thrive.

We particularly encourage applications from global majority candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.

As a Disability Confident employer we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact Claire Foreman on 011732 86834 or email [e-mail]

Interviews are scheduled to take place in September 2025.

These are two full time permanent posts, working 37 hours per week.

UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for at least 60 percent of your time, with the opportunity to work from home on the remaining days.

To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to work in the UK. You will therefore be required to provide evidence of this right, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.

Advice to applicants

We’d love to hear from you - if you are excited about this opportunity please complete our application form as soon as possible.

Tell us how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.

Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.