Information officer - Legal -

DfT Operator; London; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Information Officer, der für die Bearbeitung von FOI- und EIR-Anfragen verantwortlich ist. Diese Rolle erfordert analytische Fähigkeiten und starke Kommunikationsfähigkeiten, um rechtlich konforme Antworten zu formulieren und die Erwartungen der Antragsteller zu managen. Sie werden eng mit verschiedenen Stakeholdern zusammenarbeiten, um sicherzustellen, dass alle Anfragen effizient und genau bearbeitet werden. Flexible Arbeitsmöglichkeiten und eine unterstützende Teamumgebung bieten Ihnen die Chance, in einem dynamischen Umfeld zu wachsen und Ihre Karriere voranzutreiben.

Benefits

Flexible Arbeitszeiten

25 Tage Urlaub

10 % Rentenbeitrag

Lernmöglichkeiten in der Branche

Qualifications

• Fähigkeit, Probleme zu identifizieren und Entscheidungen zu treffen.
• Starke mündliche und schriftliche Kommunikationsfähigkeiten.

Responsibilities

• Überprüfung und Verwaltung von FOI- und EIR-Anfragen.
• Bereitstellung rechtlich konformer Antworten auf Informationsanfragen.

Skills

Analytische Fähigkeiten

Kommunikationsfähigkeiten

Stakeholder-Management

Organisationsfähigkeiten

Problemlösungsfähigkeiten

Education

Abschluss in einem relevanten Fach

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Information officer -Legal:

About DFT Operator

DfT Operator Ltd (DFTO), is the public sector owning group behind four key train operators: LNER, Northern, Southeastern, and TransPennine Express. We’re here to make your rail journeys smoother, safer, and more reliable. Since taking on LNER in 2018, we've focused on delivering better train services, enhancing customer experiences, and boosting performance across the network. Today, DFTO helps 270 million passenger journeys happen each year, with a team of nearly 17,000 dedicated colleagues. We now manage 25% of Britain’s railway and are committed to shaping the future of train travel to better serve passengers.

We work closely with the DfT but operate independently with our own governance and leadership teams. Our priority is ensuring efficient, dependable rail services for everyone.

Who are we looking for?

DFTO is looking for a Legal Officer to Log, process and respond to information access requests for the Train Operating Companies (TOCs) and Department for Transport Operator Ltd (DFTO) in line with the requirements of the Freedom of Information (FOI) Act 2000 (FOIA) and the Environmental Information Regulations 2004 (EIR).

Vacancy Details

Duration: Permenant
Location: Home Based / London Waterloo Offices and the ability to travel across DFTO's networkSalary: up to £34,000 depending on experince in current role
Closing date: 22nd May2025

Some of our great benefits:

Flexible/hybrid working arrangements considered.

Annual Leave 25 days

Opportunities to learn across the wider industry

10 % pension contribution

Plus more….

About the Role:

1.Review and manage high volumes of FOI and EIR requests, in line with legislative requirements and internal processes, working with stakeholders to meet statutory deadlines.

2.Collate and issue detailed written responses to information requests, identifying relevant colleagues within DFTO and the various TOCs.

3.Analyse, evaluate and interpret sensitive, complex or technical information, by verifying with relevant subject matter experts and reviewing legal guidance and precedents to make proportionate, evidenced and auditable decisions on disclosure.

4.Provide practical, well-reasoned and legally compliant responses to FOIA/EIR requests by negotiating with, and influencing colleagues, applicants and third parties so that the DFTO follows best practice in dealing with requests.

5.Support the DFTO FOI Managers to manage cases in accordance with agreed processes, to develop knowledge of information rights law and increase capacity to make decisions on/deal with cases independently.

6.Provide a high level of customer service, by proactively engaging with applicants to clarify the request, manage customer expectations and achieve the right outcome.

7.Support the DFTO FOI Managers and wider team in dealing with legally challenging, sensitive or high-profile requests.

8.Carefully logging request details in centralised database to support with reporting and day to day functioning of the FOI team.

9.Review current FOI/EIR processes and provide ideas and solutions to continuously improve processes and outcomes.

Essential Criteria

• Demonstrable ability to identify/solve problems and make decisions.
• Demonstratable ability to think analytically and absorb technical detail quickly.
• Proven evidence of strong oral and written communication skills.
• Evidence of Influencing and stakeholder and customer management skills.
• Demonstrable high level of organisational skills and attention to detail.
• Evidence of teamwork and building positive relationships
• Ability to maintain a positive attitude and remain effective in dynamic environments, including through times of change.
• IT literate and experienced in using the basic Microsoft suite of applications: Word, Outlook, Excel.

Desirable

• Paralegal/legal background
• Degree in a relevant subject or equivalent
• A working knowledge of the FOI Act / EIR regime and an understanding of current legislative requirements
• An understanding of wider information access legislation such as the Data Protection Act and the principles of good information management.
• Willingness and capacity to undertake formal FOI training.

(How to apply)

Additional Information…

Contact: If you have any questions or reasonable adjustments, please contact HM / Resourcer – [e-mail]

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

Disclaimer: Candidates applying for this position on a secondment basis must inform their line manager prior to submitting their application. This is to ensure transparency and facilitate any necessary discussions regarding workload and responsibilities.