Information Officer

Wiltshire Council; Trowbridge; Hybrid; GBP 30,000 - 32,000; Part time

Job summary

Wiltshire Council is seeking an Information Officer to handle Adult Social Care enquiries by phone, email and online referrals. You will provide information, advice and signposting with a focus on excellent service delivery.

Join a collaborative Advice and Contact team and contribute to helping vulnerable adults live independently in the community. Hybrid working with cross-team support is provided.

Qualifications

• Experience in social care/customer service setting.
• Excellent listening and communication skills.
• Strong IT skills with ability to analyse and prioritise work.

Responsibilities

• Respond to Adult Social Care enquiries by telephone, email and online referrals.
• Action referrals and provide high-quality information, advice and signposting.
• Work as part of a team in a busy environment and build effective relationships.

Skills

Customer service

Communication

Active listening

IT skills

Analytical thinking

Prioritisation

Job description

Salary:£30,023 - £32,046 pro rata

Hours per week:22 hours

Interview date:To be confirmed upon shortlisting

This is an excellent opportunityfor you todemonstrateyour customer service skills and gain knowledge within a social care setting in our supportive,collaborativeand multi-disciplinaryAdvice and Contactteam.

Ourkey focus is to support Wiltshire’s vulnerable adults to live as independently as possible,withinthecommunity. Thisholistic approachand the support that you will offer will be essential in the service achieving this.

As an Information Officer, you will be part of a team that responds to Adult Social Care enquiries and concerns via telephone,emailand online referrals. You willbe responsible foractioning referrals andprovidinghigh-quality information,adviceand signposting.

To thrive in this exciting and rewarding role, we seek candidateswith social care and customer service experiencewhohas the ability towork as part of a team in a busy and fast paced environment.You will needgoodlistening and communication skills to build effective relationships with vulnerable adultsanddisplay a courteous and professional attitude,as well asexcellent IT skills andthe ability to analyse and prioritise work.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Lorraine Janes, Team Manager, at [e-mail].

Statement of commitment to equality and inclusion

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.