Information Officer

Crusade of Mercy Home Health Services; Sheffield; Hybrid; GBP 25,000 - 28,000; Part time

Job summary

An opportunity has arisen for a part-time Information Officer at Crusade of Mercy Home Health Services in Sheffield. The role includes managing the reception, overseeing service policies, and maintaining intranet content. Ideal candidates will have strong customer service skills, NVQ qualifications, and experience in administration.

Benefits

28 days annual leave (pro-rata) plus Bank Holidays

Flexitime

Cycle-to-work scheme

Onsite gym

Enhanced maternity/paternity schemes

Local Government Pension Scheme

Qualifications

• Line management experience and proven customer service experience required.
• Experience in Microsoft Office applications, particularly Word and Excel.
• Experience with website content management systems is beneficial.

Responsibilities

• Manage the reception and line manage the Administrator Receptionist.
• Maintain and develop intranet content and manage key document databases.
• Oversee customer feedback survey processes and provide sensitive support.

Skills

Customer Service

Communication

Multitasking

Organization

Education

NVQ Level 2 in Customer Service/Administration

Tools

Microsoft Office

Content Management Systems

Job description

An opportunity has arisen within our Information and Governance Team for an experienced Information Officer based at our Headquarters in Sheffield with agile home working.

You will be joining a customer-focused team in delivering high-quality service to the public and staff.

Information Officer

Contract: Temporary for 12 months

Hours: Part Time 18.5 Hours per week (flexitime)

Work Pattern: Monday to Friday, 3.7 hours per day

Salary: £25,584 - £27,269 (Pay award pending)* (Grade 4)

Location: Headquarters, Eyre Street, Central Sheffield, S1 / Agile home working

You will be responsible for managing our Headquarters reception, including line management of the Administrator Receptionist post, providing a professional welcoming reception and first point of contact.

You will maintain and develop the Services Intranet content, working with departments to ensure information is published using software and document management systems.

You will also manage the Service policy and key document database, linking this to Intranet publishing.

Additionally, you will oversee customer feedback survey processes, ensuring timely information issuance, recording responses, and analyzing results for service improvements.

You will handle valediction notifications, providing sensitive support to bereaved families, demonstrating strong customer service skills.

To qualify, you should have line management and proven customer service experience, excellent communication skills, and the ability to multitask and organize effectively.

A good background in administration and organization, with experience in Microsoft Office applications, particularly Word and Excel, is required. Experience with website content management systems is beneficial but training will be provided. A minimum of NVQ Level 2 in Customer Service and/or Administration is preferred.

Closing date for applications: 9.00am on Monday 14 July 2025

Interviews: Week commencing Monday 21 July 2025

New starters will start at the bottom of the salary grade with incremental increases. Benefits include 28 days annual leave (pro-rata) plus Bank Holidays, flexi-time, cycle-to-work scheme, onsite gym, enhanced maternity/paternity schemes, and the Local Government Pension Scheme.

We are committed to diversity and inclusion, welcoming applications from underrepresented groups, including minority ethnic backgrounds, women, LGBT+ individuals, and those with disabilities. Support for part-time or job-share working hours is available.

Please note, employment is subject to pre-employment screening, including references, medical, DBS checks, and safeguarding procedures.

For larger print recruitment documents, please contact us. No agencies, please.