Information Hub Supervisor

BIMM University; Gloucester; On-site; GBP 26,000 - 33,000; Full time

Job summary

A leading educational institution in Bristol seeks an Information Hub Supervisor to manage the Information Hub and support students and staff. You will supervise a team to deliver exceptional service, analyze engagement data, and ensure effective communication. Ideal candidates will have significant customer service experience and strong leadership skills. Join a values-led organization committed to inclusivity and personal development.

Benefits

25 days holiday per year (FTE)

SMART pension

Comprehensive benefits package

Qualifications

• Significant customer service experience.
• Experience in supervising staff.
• Strong collaboration and interpersonal skills.

Responsibilities

• Manage the Information Hub for student queries.
• Supervise a team of Information Hub Assistants.
• Analyse student engagement data for service improvement.

Skills

Customer service experience

Team leadership skills

Attention to detail

Engaging student communications

Collaboration skills

Proactive mindset

Job description

Overview

Role: Information Hub Supervisor

Closing Date: 29/09/2025

Location: Bristol

Salary: £26,520 - £32,240

At BIMM University, we're more than just an educational institution - we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

What You'll Do

As Information Hub Supervisor at BIMM University, you ll play a key role in delivering a high-quality, first-line service for students and staff. Managing the Information Hub, you ll ensure it operates as a one-stop shop for all campus queries, providing an exceptional level of customer service. You ll also oversee a team of Information Hub Assistants, ensuring they have the tools and knowledge to support the university community effectively.

• Manage the Information Hub, ensuring it is staffed and operating efficiently to support students in person, via phone and by email.
• Act as the key liaison between students and on-campus departments, ensuring accurate and up-to-date information is readily available.
• Supervise and support a team of Information Hub Assistants, equipping them to deliver an outstanding student experience.
• Oversee administrative support for college teams and provide general campus support as needed.
• Analyse student engagement data and feedback, using insights to improve service delivery.
• Maintain office operations, including boardroom and kitchen management, stationery supplies, and stock control.
• Develop engaging student communications and eye-catching on-campus materials, ensuring messages are clear, consistent, and student-focused.

What You'll Bring

• Significant customer service experience, with a passion for delivering high standards of support.
• Strong team leadership skills, with experience in supervising staff.
• Excellent attention to detail and the ability to coordinate clear and effective communication.
• A talent for creating engaging student communications, from impactful social media campaigns to eye-catching on-campus materials.
• Strong collaboration and interpersonal skills, with a personable and approachable nature.
• A proactive and solution-focused mindset, ensuring smooth day-to-day operations.

Why BIMM University

We are a values-led organisation, meaning our core values underpin all that we do:

Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

How To Apply

Interested in this opportunity, click apply and you will be redirected to our careers website to complete your application.