Information Hub Assistant

GET STAFFED ONLINE RECRUITMENT LIMITED; Leeds; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading film school in Leeds is seeking an Information Hub Assistant to provide a welcoming atmosphere and support students and staff. Responsibilities include greeting visitors, managing enquiries, and assisting with administrative tasks. The ideal candidate should have strong customer service skills and a good level of education. Join a dedicated team with a comprehensive benefits package and 25 days holiday a year.

Benefits

25 days holiday per year (FTE)

SMART pension

Comprehensive benefits package

Qualifications

• Good level of general education, including English and Mathematics.
• Previous customer service or administrative experience.
• Excellent telephone manner for managing high call volumes.

Responsibilities

• Greet students and maintain a professional reception area.
• Issue and monitor ID cards for students and visitors.
• Respond to enquiries via phone and email.

Skills

Customer service

Organisational skills

Communication skills

Computer literacy

Time management

Education

General education including English and Mathematics

Job description

Overview

Information Hub Assistant

Closing Date: 12/10/2025

Location: Leeds

Salary: £23,810 - £24,960

Our client is one of the largest film schools in Europe, running undergraduate and postgraduate programmes across their London, Leeds and Berlin campuses as well as a portfolio of non-accredited courses. Their mission is to inspire a new generation of creative screen professionals, and their educational philosophy is defined by the unique and multiple ways in which they bring education and industry together through pedagogy, production and partnerships.

What You'll Do

• Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression.
• Maintain a clean, organised, and well-presented reception area.
• Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records.
• Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources.
• Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource.
• Support administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling post.
• Monitor and authorise student absences via online forms.
• Maintain the telephone system and report any issues.
• Keep the storage room behind the Information Hub desk tidy and organised.
• Assist with general office duties to support the Information Hub Supervisor and wider administrative processes.

What You'll Bring

• A good level of general education, including English and Mathematics.
• Previous experience in a customer service and/or administrative role.
• Excellent telephone manner and ability to manage high call volumes.
• Strong time keeping, organisational, and prioritisation skills.
• Professional personal presentation and communication skills.
• Friendly, empathetic attitude with a proactive approach to student support.
• Ability to work independently and collaboratively within a team.
• Computer literacy, accuracy, and attention to detail.
• Ability to remain calm and composed under pressure.

The successful candidate will be employed by our client based in Leeds.

Why Our Client?

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

How To Apply

Interested in this opportunity, click apply and complete your application.