Information Governance Triage Team Leader

SURREY COUNTY COUNCIL; Woking; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government organization is seeking an Information Governance Triage Team Leader in Woking to manage a team responsible for overseeing information governance processes. The role requires previous management experience and strong knowledge of data protection legislation. The ideal candidate will have excellent customer service and IT skills, working in a hybrid environment to support over 10,000 staff and residents. Join to make a real difference in the community.

Benefits

26 days holiday, increasing with service

Option to buy additional leave

Local government pension

Carer's leave and volunteering days

Employee Assistance Programme

Wellness and lifestyle discounts

Qualifications

• Must have strong knowledge of the Data Protection Act 2018 and UK GDPR.
• Experience in managing staff is essential.
• Ability to work under pressure and meet deadlines is crucial.

Responsibilities

• Manage the Triage Team responsible for incoming workstreams.
• Oversee the allocation of requests to ensure timely handling.
• Collaborate with internal and external stakeholders for effective responses.

Skills

Excellent customer service skills

Previous management experience

Knowledge of information governance legislation

Proficient IT skills

Communication skills

Experience in policy development

Ability to handle confidential data

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

This permanent role has a starting salary of £41,585 per annum, based on a 36 hour working week.

We are excited to be hiring a new Information Governance Triage Team Leader to join our fantastic, newly formed Information Governance Team based at Victoria Gate in Woking. As a team we work across different locations in Surrey, with this role being open to hybrid working where you will split your time between collaborating with colleagues in the office and working flexibly.

Our Offer to You

• 26 days\' holiday, rising to 28 days after 2 years\' service and 31 days after 5 years\' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer\'s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

This is a fantastic opportunity to join a newly formed Information Governance Team, created as part of our Organisation Redesign Programme. We\'re placing data-its access, use, and management-at the heart of how we deliver high-quality services to our residents. Our team is growing, with exciting roles available across key areas including data protection, disclosure requests, records management, and preparations for local government reorganisation. We\'re launching a new, accessible \'front door\' service to support the many teams and partners we advise, helping the Council harness the power of digital and data to transform how we work and improve accessibility for all.

As part of this vibrant and forward-thinking team, you\'ll help shape innovative ways of working and embed new processes that make a real difference. You\'ll collaborate with technical specialists on complex matters, supporting over 10,000 staff and residents across Surrey.

As Team Leader, you\'ll manage our new Triage Team - the front door of Information Governance - currently made up of three staff members. You\'ll oversee the triage and allocation of incoming workstreams, ensuring requests are handled within legislative timescales and directed to the right part of the team.

You\'ll work closely with two other Team Leaders and our IG Specialists, providing expert guidance and support across the Council. You\'ll take on complex requests yourself and liaise with both internal and external stakeholders to ensure high-quality, timely responses.

This is a fast-paced role where your ability to stay calm, focused, and organised will be key. You\'ll need to be customer-focused, proactive, and confident in setting priorities and meeting deadlines.

Your Application

In order to be considered for shortlisting, your application (CV and personal statement) will clearly evidence the following skills and align with our behaviours:

• Excellent customer service skills and a commitment to supporting others
• Previous management experience, including staff supervision
• Strong knowledge of information governance legislation, especially the Data Protection Act 2018 and UK GDPR
• Highly proficient IT skills, including Microsoft Word and Excel
• Outstanding communication and interpersonal skills to build effective relationships
• Experience developing and implementing policies and procedures, ensuring smooth day-to-day operations
• Ability to handle large volumes of information and work with highly confidential data
• Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

The job advert closes at 23:59 on 5th October with interviews planned for the week commencing 13th October 2025. Interviews will take place at Victoria Gate in Woking.

A basic DBS \"Disclosure and Barring Service\" check for regulated activity (formerly known as CRB) will be required for this role.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to new unitary councils in April 2027. Your role will transfer with current terms and conditions to one of these new councils, supporting local devolution and greater powers for our communities.

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we\'re committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.