Information Governance Triage Team Leader

Surrey County Council; Knaphill; On-site; GBP 41,000 - 50,000; Full time

Job summary

A local government authority is seeking a Team Leader for its Information Governance Team to manage the Triage Team. This role involves overseeing the allocation of requests, ensuring compliance with data protection legislation, and collaborating with stakeholders to deliver high-quality services. Candidates should have strong customer service skills, management experience, and knowledge of UK GDPR. The offer includes a starting salary of £41,585, generous leave, and additional perks.

Benefits

Starting salary of £41,585

26 days holiday

Local government pension

Carer's leave

Employee Assistance Programme

Access to learning resources

Wellbeing discounts

Qualifications

• Experience in customer service and commitment to support.
• Proven management experience with staff supervision.
• Strong understanding of the Data Protection Act 2018 and UK GDPR.

Responsibilities

• Manage a Triage Team focusing on information governance requests.
• Ensure requests are handled within legislative timescales.
• Liaise with internal and external stakeholders.

Skills

Customer service skills

Management experience

Knowledge of information governance legislation

Proficient IT skills

Communication skills

Policy development

Information handling

Tools

Microsoft Word

Microsoft Excel

Job description

This is a fantastic opportunity to join a newly formed Information Governance Team, created as part of our Organisation Redesign Programme. We're placing data - its access, use, and management - at the heart of how we deliver high-quality services to our residents. Our team is growing, with exciting roles available across key areas including data protection, disclosure requests, records management, and preparations for local government reorganisation.

We're launching a new, accessible 'front door' service to support the many teams and partners we advise, helping the Council harness the power of digital and data to transform how we work and improve accessibility for all. As part of this vibrant and forward-thinking team, you'll help shape innovative ways of working and embed new processes that make a real difference. You'll collaborate with technical specialists on complex matters, supporting over 10,000 staff and residents across Surrey.

As Team Leader, you'll manage our new Triage Team - the front door of Information Governance - currently made up of three staff members. You'll oversee the triage and allocation of incoming workstreams, ensuring requests are handled within legislative timescales and directed to the right part of the team. You'll work closely with two other Team Leaders and our IG Specialists, providing expert guidance and support across the Council.

You'll take on complex requests yourself and liaise with both internal and external stakeholders to ensure high-quality, timely responses. This is a fast-paced role where your ability to stay calm, focused, and organised will be key. You'll need to be customer-focused, proactive, and confident in setting priorities and meeting deadlines.

Responsibilities and Requirements

• Excellent customer service skills and a commitment to supporting others
• Previous management experience, including staff supervision
• Strong knowledge of information governance legislation, especially the Data Protection Act 2018 and UK GDPR
• Highly proficient IT skills, including Microsoft Word and Excel
• Outstanding communication and interpersonal skills to build effective relationships
• Experience developing and implementing policies and procedures, ensuring smooth day-to-day operations
• Ability to handle large volumes of information and work with highly confidential data

What We Offer

• Starting salary of £41,585 per annum, based on a 36 hour working week
• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents