Information Governance Support Officer

Hoople Group; Hereford; On-site; GBP 32,000 - 33,000; Part time

Benefits offered by this job

LGPS

Career progression

Annual leave 31 days pro rata

Flexible working

Employee assistance programme

Job summary

Herefordshire Council is seeking a part-time Information Governance Support Officer (30 hours) to support the administration workload within the Information Governance Team. The role is permanent and based at Hereford Plough Lane, with a salary of £29,071 - £33,119 pro rata (£23,571 - £26,853 per annum).

You will handle FOI/EIR requests, assist with policy delivery, and work closely with the Information Governance Manager and DPO.

Qualifications

• Experience of Information Governance or Administration.
• Ability to work in a complex environment with changing priorities.
• Strong written and verbal communication skills.
• Experience working to deadlines and with confidential information.

Responsibilities

• Handle Freedom of Information and Environmental Information Regulations requests and other information requests from the public.
• Support the Information Governance team with delivery of the council’s information governance policy and framework.
• Work with the Information Governance Manager, Data Protection Officer and other team members.
• Demonstrate excellent communication and interpersonal skills and ability to work to deadlines.

Skills

Information governance

Communication skills

Analytical skills

Deadline-driven

Team collaboration

Education

A-Level

Job description

Salary: £29,071 - £33,119 pro rata (£23,571 - £26,853 per annum)

Permanent

Interview date: 3/11/2026

The Role

Herefordshire Council are seeking an enthusiastic part time (30 hours) Information Governance Support Officer to support the administration processes and workload within our busy Information Governance Team. Forming part of the Corporate Services Directorate, the Information Governance Team is a dynamic, multi-skilled team which is responsible for delivering our strategy for meeting our statutory requirements around managing information.

Job Title: Information Governance Support Officer

Hours: 30

Salary: £29,071 - £33,119 pro rata (£23,571 - £26,853 per annum)

Contract: Permanent

Location: Hereford Plough Lane

Closing date: 25/10/2026

Interview date: 3/11/2026

What will you be doing?

As an Information Governance Support Officer, you will be one of the main points of contact for Freedom of Information and Environmental Information Regulations requests and other information requests from the public. You will also support the wider Information Governance team with the delivery of the council’s Information Governance policy and framework. You will be working with, and directly supporting, the Information Governance Manager, Data Protection Officer and other members of the team. You will be able to demonstrate excellent communication skills both written and verbal, and strong interpersonal and analytical skills. You will also have experience of working to deadlines and with confidential information.

About You

• A good educational background preferably to A-Level standard.
• Demonstrable recent and continuing professional development.
• Experience of working within Information Governance or Administration will stand you in good stead for this role.
• The ability to work in a complex environment whilst dealing with changing priorities.

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of £29,071 - £33,119 pro rata (£23,571 - £26,853 per annum).
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.

At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.

Herefordshire is big hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales. The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west.

Historically Herefordshire has been the gateway to the Marches. We embrace partnership working. We are a member of the Marches Forward Partnership, which is a cross border collaboration between Herefordshire, Monmouthshire, Powys and Shropshire who are collectively working to secure funding to invest in the region.

The council priorities over the next four years are set out in the Council Plan, with four main areas;

People

We will enable residents to realise their potential, to be healthy and to be part of great communities who support each other. We want all children to have the best start in life.

Place

We will protect and enhance our environment and ensure that Herefordshire is a great place to live. We will support the right housing in the right place, we will support access to green spaces and we will do everything we can to recover the health of our rivers.

Growth

We will create the conditions to deliver sustainable growth across the county; attracting inward investment, building business confidence, creating jobs, enabling housing development along with providing the right infrastructure.

Transformation

We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money.

Don’t meet all parts of the job description?

Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it may be subject to a Disclosure and Barring Service check.